Transactions Operations Executive

What is Flagstone? 

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage. 

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.  

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. 

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three. 
 
But enough about us. Let’s talk about you. 

Does this sound like you? 

Are you naturally curious, tech-savvy, and passionate about process improvements? Do you have at least two years of experience in financial services and want to be part of a fast-paced, evolving environment that’s redefining how people save? 

We’re looking for someone just like you to join our Transactions Operations team at Flagstone. This role sits within our Rates & Products Management team, which manages interest rate changes and supports the setup of new partner banking products across our growing platform. If you thrive on variety, enjoy solving problems, and want to help us continuously improve, we’d love to hear from you.  

What you’ll do: 

The Transactions Operations team has a wide range of responsibilities including Rate Changes, Products and Banks set up, Instructions and Payments, Credits and Reconciliations. This team manage all movements of funds between Flagstone, our clients and our Partner Banks, ensuring we keep within Anti-Money Laundering guidelines and always adhere to our Asset Protection policy.  

You’ll play a key part in the day-to-day operations that underpin our platform’s success. Your responsibilities will include: 

• Partner Bank Collaboration: Liaise with our Partner Banks to coordinate product setups and update interest rates.
• Data Reconciliation: Work with our Reconciliations team to investigate and resolve discrepancies between our platform and Partner Banks.
• Transactions Accuracy: Exhibits strong skills in verifying transactions and identifying risks, with a keen eye for detail and a commitment to taking ownership of detecting and resolving discrepancies to maintain data accuracy and integrity while minimizing basic risks.
• Stakeholder Management: Proactively engage with a variety of stakeholders through meaningful conversations, tailoring your communication and influencing approach to suit different situations and build effective collaboration.
• Operational Excellence: Regularly reviews daily processes and systems to minimize inefficiencies and suggests improvements. Monitors own work against KPIs to maintain high quality and keeps all documentation up to date.
• Quality Control: Complete all work to a high standard, ready for authorisation.
• Continuous Improvement: Suggest and support process improvements to increase efficiency and effectiveness within the PSR team.
• Reporting & Analysis: Provide regular updates to senior management as required.
• Performance Ownership: Meet SLA and KPI targets, escalating issues where necessary.
• Personal Development: Take ownership of your growth and development.
• Culture Champion: Model Flagstone’s values and contribute to a positive, high-performance team environment. 

 
What you’ll bring: 

• 2+ years of experience in financial services operations – reconciliations and payments experience a bonus.
• A proactive, self-starting attitude and the ability to adapt to change.
• A sharp, inquisitive mindset that challenges the status quo and looks for better ways to do things.
• An interest in shaping financial services landscape and optimizing tasks and processes to enhance efficiency
• Strong analytical skills and meticulous attention to detail.
• Persistence and accountability to see tasks through to completion.
• Excellent communication skills to build relationships across teams and levels
• A collaborative spirit and a desire to work in a supportive, purpose-driven team.
• Advanced skills in Microsoft Word and Excel. 

How we reward you: 

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:  

• Private healthcare
• Life insurance (four times your annual salary)
• Dental/optical care
• Matched pension contributions (5%)
• Income protection
• Around the World in 90 days (remote working)
• £1,000 annual learning bursary
• 25 days holiday (plus bank holidays)
• Remote working kit
• Employee share scheme
• 25 days holiday (plus bank holidays)
• Additional 3 days community and charity leave each year
• Quarterly half days for Wellness leave
• Flexible bank holidays
• Gym discount 

All are welcome. 

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.