Transactions Operations Executive

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You’re enthusiastic and demonstrate a technical mindset with a keen interest in finance. You have experience in financial services and also payments experience, and you are excited to forge a new way to save.

What you’ll do:

The Transactions Operations team has a wide range of responsibilities including Instructions and Payments, Credits and Reconciliations. The team manage all movements of funds between Flagstone, our clients and our Partner Banks, ensuring we keep within Anti-Money Laundering guidelines and adhere to our safeguarding policy at all times.  This role sits primarily within our Payments & Settlements team (which will include our new Cash ISA offering), but exposure and training opportunities with the other teams within Transactions Operations is likely.  Your days are guaranteed to be varied, and we always encourage you to think about how to improve our service and will welcome your ideas. 

Your responsibilities will include:

• Executing accurate and timely Payments and Settlements processes in line with SLAs and KPIs 
• Ensuring client transactions are accurately identified and appropriately allocated
• Ensuring payment processing and queries are dealt with in a professional and timely fashion
• Contacting our clients and Partner Banks to resolve queries
• Supporting and collaborating with key stakeholders day to day
• Ensuring all work is completed to a high standard prior to authorisation
• Pro-actively contributing ideas to optimise process efficiency across the Transactions Operations team and be part of our constant progression to excellence
• Contributing to an environment of high engagement and high performance
• Providing regular reporting to senior management as required
• Taking ownership of your personal development
• Acting as a role model for Flagstone’s culture and behaviours

 

What you’ll bring:

• 2+ years of experience in financial services in payment or transactions operations – knowledge of ISAs is a bonus.
• A proactive, self-starting attitude and the ability to adapt to change.
• A sharp, inquisitive mindset that challenges the status quo and looks for better ways to do things.
• An interest in shaping financial services landscape and optimizing tasks and processes to enhance efficiency
• Strong analytical skills and meticulous attention to detail.
• Persistence and accountability to see tasks through to completion.
• Excellent communication skills to build relationships across teams and levels
• A collaborative spirit and a desire to work in a supportive, purpose-driven team.
• Intermediate skills in Microsoft Word and Excel. 

 

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.  

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.