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Director, Communications Operations

San Juan, Puerto Rico, United States; Washington, District of Columbia, United States

Reports To: Managing Director, Communications 
Direct Reports: None; Individual Contributor Role
Location: Onsite 4 days/week; Washington, DC or San Juan, PR 

 

About Flamboyan Foundation

Guided by the belief that all children deserve the opportunity to live a fulfilling life, the Flamboyan Foundation works to ensure every child in the US and Puerto Rico receives an outstanding education. In Puerto Rico, we are focused on improving reading proficiency for students in the early grades and revitalizing the island by making strategic investments in arts, culture, and education. Our work in Washington, D.C. centers on strengthening family engagement in schools and school systems across the country through trainings, fellowships, and school- based partnerships.

Role Overview

Please note that this role requires full bilingual proficiency in English and Spanish. Candidates will be asked to demonstrate oral and written proficiency in both languages throughout the course of the interview process. 

The Director, Communications Operations provides essential systems, operational, and administrative support to Flamboyan’s communications function. This role ensures that communication systems run smoothly, workflows are understood and followed, data is accurate, and content creation is consistent and reliable. This role helps to support the regional Content Creators to effectively and equitably build and share content aligned with Flamboyan’s values.

The Director, Communications Operations supports all back-end administration of  Flamboyan’s communications platforms, including SproutSocial, our organizational website, microsites, and Meta Business Suite. This position assists with the collection and analysis of communications data to help catalyze and advance Flamboyan’s communications goals in both regions. This person plays a critical behind-the-scenes role that enables content creators and the rest of the organization to work efficiently and effectively. Reporting to the Managing Director, Communications, this role is ideal for an early-career communications professional who is highly organized, systems-oriented, and eager to build strong operational and technical systems in a mission driven environment.

Job Responsibilities

Communications Systems Management

  • Manage day-to-day operations of communications platforms, including Sprout Social, WordPress, and Meta Business Suite
  • Maintain user access, permissions, and basic configurations across platforms
  • Support content scheduling, publishing, and monitoring across social channels
  • Document and maintain standard operating procedures for communications tools and workflows
  • Manage and monitor shared communications inboxes and social media inboxes
  • Triage incoming messages and route them to appropriate team members for response.
  • Draft and deploy approved responses using established guidelines and templates
  • Serve as primary editor of the Flamboyan website, ensuring consistently fresh content aligned to our external priorities
  • Maintain Flamboyan’s Mailchimp email system, responsible for ensuring email strategy is effectively implemented

Content Support & Redundancy

  • Provide operational support to content creators by preparing drafts, scheduling posts, and ensuring backup coverage when needed
  • Maintain content inventories, templates, and shared assets for easy access.
  • Support bilingual content workflows, including coordinating English and Spanish versions of posts and materials
  • Conduct basic quality checks to ensure accuracy, formatting, and brand alignment prior to publication.
  • Serve as a back-up content creator for both regional content creators, as needed.

Vendor & Invoice Management

  • Support relationships with external vendors, including photographers, designers, translators, and media services.
  • Track contracts, scopes of work, and deliverables.
  • Process invoices and maintain accurate records in coordination with the Managing Director.
  • Monitor vendor timelines to ensure deliverables are received on schedule.

Data Tracking & Analysis

  • Track and report on key communications metrics, including reach, engagement, growth, and inbox activity
  • Maintain dashboards or tracking documents for recurring reporting needs
  • Support analysis of performance trends to inform execution improvements
  • Prepare summary reports for internal review and planning

Special Projects & Cross-Team Support

  • Provide operational and logistical support for communications-related special projects and campaigns
  • Assist with content preparation for events, announcements, and time-bound initiatives
  • Support cross-team coordination by tracking tasks, deadlines, and dependencies
  • Take on additional projects as needed to support the communications team’s priorities

Organizational Stewardship

  • Serve as an ambassador for Flamboyan’s organizational brand
  • Model and foster the Flamboyan core values of People, Impact, Catalytic Action, and Equity
  • Responsibly steward financial and human resources
  • Continuously deepen your expertise and readiness to be an equity-centered team member and contributor in our programmatic efforts, self-awareness, inclusivity in your work, and serve as an agent of change for Flamboyan.
  • Other duties as assigned.

Organizational Equity + Culture Responsibilities

In addition to the responsibilities of the role detailed above, as a member of the Flamboyan team, you will be expected to carry high standards, contribute to a positive workplace culture, and exercise a deep and active commitment to equity and inclusion. As a member of the staff, you will be expected to:

Self Awareness + Maturity

  • Carry a strong sense of your authentic self.
  • Carry high self-efficacy and ownership of goals.
  • Acknowledge and correct mistakes without ego.
  • Maintain a willingness to learn and grow.
  • Understand where your strength and growth areas are.
  • Manage upward proactively and with confidence.
  • Be discrete and trustworthy, able to handle confidential information with care and grace.
  • Have high emotional intelligence and be able to navigate nuance.

Anti-Racists + Bias Competence

  • Actionably live your commitment to social justice.
  • Confidently speak openly and courageously about your own equity journey.
  • Be willing to confront your own biases and hold yourself accountable for disrupting them.
  • Ask who is not at the table.
  • Build time into projects to prioritize the voices that are not historically heard or valued.

Collaboration + Influence

  • Be a skilled collaborator and look for ways to include internal and external stakeholders in your work.
  • Know how to get results by leveraging the power of your expertise and informal authority to influence internal and external stakeholders, and discern which to use, and when.

Qualifications + Interview Process

  • Bachelor's degree in strategic communications, marketing, or public affairs
  • 2-3 years of related professional experience in communications, marketing, or digital media
  • Fluency in English and Spanish (written and spoken)
  • Hands-on experience with digital communications platforms, including Sprout Social and Meta Business Suite
  • Excellent attention to detail and follow-through
  • Strong organizational and project coordinator skills
  • Experience in education, philanthropy, or other mission driven organizations (preferred)

 

Candidates can anticipate a multi-step interview process that will include opportunities to demonstrate oral and

Compensation

The starting salary range for the Director, Communications Operations role is  $57,000 - $82,000. At Flamboyan, our starting salaries are based on four beliefs: we are competitive, we maintain internal equity across functions, there is room to develop, and salaries are aligned with the market. We avoid negotiating starting salaries to create equity across our team, and we set our salaries in such a way that staff can increase their compensation as they develop over time within their role.

Total rewards include an excellent benefit package including employer-sponsored health, dental, vision, life, and disability insurance, Employee Assistance Program (EAP), access to FSA and HSA plans, a retirement plan that includes employer matching, and a generous paid-time-off policy.

Work Location + Schedule

This position is based out of either our Washington, DC office or our office located in San Juan, Puerto Rico. All staff are required to live a commutable distance to our offices located at 1730 Massachusetts Avenue, NW (if based in Washington, DC) or 800 Avenida Roberto H Todd, San Juan, PR (if based in San Juan, PR).

Flamboyan has a hybrid work schedule which is 4-days in the office (Monday, Tuesday, Thursday, Friday) and 1-day remote (Wednesday) each week along with 1 fully remote week quarterly. Our in-person workplace design is based on our belief that being physically present with colleagues internally and partners externally is essential to building relationships and optimizes our ability to achieve our individual and collective goals.

Local and national travel may be necessary.

 

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