Digital Support Associate

About Flash
Flash is the parking industry's leading technology provider, transforming how people move through cities. We integrate cloud-based access and revenue control systems with powerful data analytics to deliver smarter, more seamless mobility experiences. Our mission is to modernize traditional parking infrastructure into dynamic, connected mobility hubs—enabling more efficient operations, better urban planning, and elevated journeys for drivers, owners, and operators alike.

What You’ll Do:

• Receive incoming software-related Customer Support cases for Flash clients, and research to determine the root cause
• Provide internal and external support for configuration and testing of integrations
• Provide technical training, guidance, documentation, and resource support for end-users and staff
• Enter and update parking location data according to the logic of the data management tool
• Properly escalate advanced cases to the next level of support within the team.
• Provide seniors or supervisors with notes regarding the issue/inquiry, the results of their initial investigation, and specific details on points needing clarification.
• Collaborate with internal teams on a variety of specialized and custom tasks. 
• Complete ad hoc tasks to support the team. This could include but is not limited to providing feedback/insight on team processes, notifying leads about outdated/contradictory processes, and assisting in monitoring regular team tasks.

What You Bring:

• Fluency in written and spoken English at 100%, demonstrating strong comprehension and composition skills.
• Availability to work Monday - Saturday with shifts ranging from 12 pm to 8 pm Atlantic Standard Time.
• Residence in the Dominican Republic with reliable transportation.
• Commitment to full-time employment without concurrent projects (40 Hrs/Week).Proficiency in Microsoft Word, Excel, and Google Suite apps like Docs and Sheets.
• Recent (within the past 4 years) experience in a role primarily involving online collaboration, such as in a high-volume call or email support center.
• Self-motivated with a proactive approach to learning and a drive to continuously enhance skills.
• Openness to feedback and a positive attitude towards correction.
• Ability to thrive under pressure in fast-paced, dynamic environments. Problem-solving mindset with a determination to overcome challenges and achieve success.
• Track record of meeting or surpassing goals and objectives.
• Track to assume positive intentions from colleagues and leaders, fostering effective communication and collaboration within the team.
• Track interpersonal skills and a client-focused approach can de-escalate tense interactions and provide follow-up support.
• Comfortable supporting a geographically dispersed workforce through various communication channels (email, phone, Slack, video chats, etc.).

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.