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Digital Implementations Specialist

Santo Domingo, Dominican Republic

About Flash
Flash is the parking industry's leading technology provider, transforming how people move through cities. We integrate cloud-based access and revenue control systems with powerful data analytics to deliver smarter, more seamless mobility experiences. Our mission is to modernize traditional parking infrastructure into dynamic, connected mobility hubs—enabling more efficient operations, better urban planning, and elevated journeys for drivers, owners, and operators alike.

Digital Implementation Specialist

Santo Domingo, Dominican Republic | Full-Time 

FLASH is seeking a Digital Implementations Specialist to join our Operations Team. The successful candidate will be detail-oriented and provide overall quality when handling location onboarding to ensure a positive customer experience. This role will also focus on the technical implementation of integrations between Arrive’s API and external vendors, as well as communication between multiple departments and external stakeholders. As part of our digital supply chain, reps use time management skills to ensure accuracy and manage projects while collaborating with team members across different departments. The ideal candidate is ready to take on and implement existing processes as well as adapt to new and existing processes, requiring a great deal of problem-solving for both, which helps to exceed expectations.

 

Who You Are:

The ideal candidate is detail-oriented and makes a conscious effort to understand causes as well as the effects. They are able to communicate effectively to deliver and receive information while also exchanging ideas. They have the ability to work in a collaborative team setting.

 

What You’ll Do:

  • Work in our CRM, Freshdesk, to manage the Integrations/Implementations inbox - respond to emails promptly from operators and PARCS companies, and triage tasks from other internal departments.
  • Configure integrations in our admin tool and test functionality with remote partners. 
  • Configure other essential pieces such as QR codes, widgets, deeplinks, and pricing/fee automations.
  • Liaise between internal (Engineering, Market Development, and Operations teams) and external stakeholders to correct errors, ask clarifying questions, and uphold a regular speed of onboarding.
  • Strategically extract and prepare information from Google Maps, websites, and shared files, then transpose it accurately.
  • Multi-task in software such as Slack, Google Apps, Confluence, and FreshDesk, among others, to stay in the know.
  • Work closely with other departments to understand their needs and expectations.
  • Actively and confidently participate in virtual meetings with audio and/or video.
  • Assist the team with building locations, completing outstanding tasks, and managing venues.
  • Manage/update any assigned tickets or tasks, which includes relaying all necessary information to the correct party.
  • Ability to complete special tasks or projects assigned within the time frame given.
  • Any and all duties as assigned.

 

What You Have:

  • Excellent written and verbal communication skills in English, both written and verbal.
  • A creative problem solver who is able to plan, prioritize, and execute various tasks in a busy environment.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment. Organized, detail-oriented, and process-focused are key traits to success..
  • A positive attitude and a passion for exceeding customer expectations.
  • A genuine desire to learn and grow within the company. Open to feedback and can show improvement.
  • A willingness to learn new technologies, adapt to changing processes, and stay up-to-date on industry trends demonstrates a commitment to professional growth.
  • Strives to meet quality assurance, production requirements, and other key performance metrics.

 

Preferred Qualifications:

  • A minimum of 1 year of customer service experience (retail, call center, etc.) is preferred.
  • A minimum of a high school diploma or equivalent.
  • Proficiency in the Google Suite (Docs, Sheets, Gmail, etc.).
  • Experience with a CRM platform (e.g., Salesforce, Zendesk, Freshdesk). Familiarity with Freshdesk is a plus.
  • 100% fluency in written English, with excellent email etiquette.

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.

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