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Field Technician

Boston, MA

About Flash
Flash is the parking industry's leading technology provider, transforming how people move through cities. We integrate cloud-based access and revenue control systems with powerful data analytics to deliver smarter, more seamless mobility experiences. Our mission is to modernize traditional parking infrastructure into dynamic, connected mobility hubs—enabling more efficient operations, better urban planning, and elevated journeys for drivers, owners, and operators alike.

Join Our Flash Team as a Field Tech!

At Flash, we are revolutionizing urban mobility and parking. We provide innovative, scalable solutions that enhance mobility, reduce congestion, and improve the overall parking experience. Our comprehensive platform integrates hardware, software, and mobile applications to deliver seamless and efficient parking management. Join us in shaping the future of mobility and making a positive impact on urban living.

The Field Technician will provide regional on-site support for FLASH customers who are local to a specific area. With the support of the FLASH Support Services team, the Field Technician will be responsible for: 

This will be a great role for you if you are someone who puts the customer’s needs first, likes to check things off your list, you are an over-communicator, have great customer service skills, a strong focus, extreme attention to detail, and are skilled in PARCS and troubleshooting.

Location: Boston, MA

Travel: The Field Technician may be assigned a company vehicle if their role requires it. When the company provides vehicles for field technicians, they are to drive for company-designated business only. The Fleet  Vehicle SOP covers the policies for driving a company vehicle as well as for employees who wish to use their personal vehicle for company-designated business and reimbursement for costs associated with this business use. 

What You'll Do:

  •  Manage installations with guidance of the Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager. 
  • Commission and test all aspects and functionality of Flash equipment at the completion of installation. 
  • Service, troubleshoot, and resolve issues. 
  • Exhibit strong professional business ethics, including: building and maintaining constructive working relationships, implementing proactive and concise communication,
  •  Acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating FlashParking’s core values.
  • • Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations. 
  • • Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope

What You Bring:

  •  Comfortable using hand tools and a multimeter.
  •  Developing understanding of FlashParking software solutions, capabilities, and installations, including a solid understanding of FlashParking hardware and associated troubleshooting techniques.
  • The ability to quickly learn and understand new hardware/electronic components. • Ability to read, write, speak, and understand the English language in a business environment. 
  • Ability to work autonomously in an uncontrolled environment (parking garage). 
  • Experience with troubleshooting methodologies & quality testing. 
  • General experience with low and high voltage wiring or commercial electrical knowledge. • Experience communicating with colleagues and customers in a technical support environment. 
  •  General knowledge of LAN/WAN networks and associated components.
  •  A valid U.S. Driver’s License. • Bachelor’s Degree, Associate's Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred.
  •  Ability to use a personal computer and proficiency with other Microsoft Office applications.

Qualifications: 

  • Strong written and verbal communication skills 
  • Amazing attention to detail 
  • Outgoing and has an “I’ve got this” attitude 
  • Ability to read, write, speak and understand the English language in a business environment • Documentation skills 
  • PARCS experience, Access Control/CCTV experience, Comptia A+, Network+ certifications are preferred.
  •  Experience installing local networks and working with relays is a plus.
  •  Bachelor of Arts, Associates Degree, or a Technical School Certification in a related field (or  equivalent education, plus customer support, project coordination or account management  experience.)

Salary:

$65,000 $78,000/year

*Final salary will be determined based on the candidate's skills and experience level.

Competitive Rewards Package includes:

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and flexible work environment
  • Opportunities for professional growth and development

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.

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