Client Services Representative

Help us change the way the world parks
Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Summary:

Flash is seeking a Client Services Representative to provide exceptional remote support to our clients through managing inbound calls and emails. This role is pivotal in ensuring customer satisfaction by answering and resolving basic product operational support questions, processing part orders, and dispatching technicians. Located in Santo Domingo, Dominican Republic, this role is hybrid, requiring three days in the office.

Responsibilities:

• Provide remote applications support via email and phone.
• Provide status updates on customer orders and service events.
• Assist customers with basic software and hardware troubleshooting over the phone.
• Accurately document and record customer interactions in Salesforce.
• Prioritize call and email responses.
• Escalate unresolved issues to the appropriate level.
• Contribute to client self-help knowledge by documenting typical requests and resolutions.

Required Skills:

• 1+ years of customer service experience.
• Bi-lingual in Spanish and English, written and spoken.
• High School diploma or equivalent.
• Basic technical troubleshooting skills.
• Knowledge of iOS and Windows PC environments.
• Experience with Salesforce is a plus.
• Proficient problem-solving and analytical skills.
• Strong communication and collaborative skills.

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.