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Technical Account Manager

Remote - USA

Fleetio is looking for an experienced Technical Account Manager! In this role, you will be a trusted technical advisor and strategic partner to some of our customers with the largest fleets. You will ensure their success by addressing technical needs, minimizing risks, and delivering impactful solutions. Leveraging your deep technical expertise, you will proactively guide customers to optimize Fleetio’s solutions, drive growth, and achieve operational excellence. You will position Fleetio as a critical component of their operations and success by developing robust relationships across all levels, including C-suite executives.

This role requires exceptional technical acumen, strategic thinking, and a customer-centric approach, exceeding that of a traditional support function. You will serve as a thought leader and advocate for customer needs within Fleetio while helping drive product improvements and organizational change. Your work will resolve technical issues and proactively enhance customer engagement and long-term value.

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

Your Impact:

  • Develop and Maintain Technical Partnerships: Build deep, strategic relationships with key stakeholders, from technical teams to senior leadership, across a portfolio of enterprise and key accounts.
  • Technical Strategy and Advocacy: Craft and execute strategic plans that align customer goals with Fleetio’s solutions, ensuring operational success and system optimization.
  • Proactive Issue Resolution: Lead escalations and complex problem-solving efforts, minimizing risk, mitigating challenges, and enhancing customer satisfaction.
  • System Optimization: Leverage advanced analytics and performance monitoring to anticipate customer needs, optimize configurations, and drive system health improvements.
  • Industry Thought Leadership: Stay informed about trends and innovations within the fleet management and enterprise SaaS landscape, influencing product strategy and sharing insights with customers.
  • Cross-Functional Collaboration: Partner with internal teams such as Product, Engineering, Customer Success, and Support to advocate for customer needs and deliver cohesive solutions.
  • Customer Enablement: Design and deliver comprehensive training sessions, workshops, and documentation tailored to customer use cases, driving product adoption and utilization.
  • Escalation Management: Lead escalations and cross-team coordination to swiftly resolve issues while maintaining open communication with customers.
  • Customer-Focused Communications: Craft impactful, tailored communication for technical updates, strategic recommendations, and performance reviews for diverse audiences.
  • Mentorship and Leadership: Guide other team members, fostering a culture of technical excellence, learning, and proactive problem-solving.

Experience & Qualifications:

  • 7+ years of experience in technical account management, system engineering, or enterprise SaaS solutions, with a focus on large-scale implementations and high-impact customer engagements.
  • Demonstrated success engaging with enterprise customers and managing complex technical requirements.
  • Proven ability to build and execute strategic plans that drive system performance, customer satisfaction, and revenue growth.
  • Experience collaborating cross-functionally to influence product direction and customer outcomes.
  • Strong problem-solving capabilities, with an emphasis on balancing technical and customer-centric execution.
  • Excellent interpersonal and communication skills with the ability to navigate and influence complex customer environments.
  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field; advanced certifications and industry-specific credentials preferred.

Benefits

  • BCBS health/dental coverage options (100% coverage for employee, 50% for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks per year
  • 12 company holidays + 2 floating holidays
  • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund - $150 quarterly
  • Business expense stipend - $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500. 

 

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