Back to jobs

Senior Onboarding Services Specialist

Remote - USA

The Onboarding team at Fleetio is expanding and we are looking for a seasoned Senior Onboarding Services Specialist! In this role, you will partner with customers across a variety of industries and scales to ensure their successful implementation of the Fleetio software, in support of their respective goals and objectives. You will achieve this by digging in early to understand each customer’s goals in purchasing Fleetio and tailoring an implementation path in support of these goals. You will guide your customers along their implementation path, training them on the Fleetio software, providing them with industry best practices, and keeping each moving forward towards a successful implementation, ultimately supporting a Fleetio roll out to their broader end users.

In this role, you'll manage a portfolio of implementation projects representing a diverse set of customer industries and geographies. You will act as each customer’s consultant to Fleetio, guiding them through the implementation and giving them recommendations and best practices along the way. We are looking for an individual who thrives in a flexible environment and can be nimble on their feet, shifting gears from one approach to the next, based on each customer’s needs.

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

Your Impact

  • Work closely with customers to understand their business operations and structure, how they function day to day, and provide consultative guidance throughout the implementation of Fleetio, both from a product perspective, as well as industry best practices.
  • Coordinate with a variety of stakeholders, keeping them informed of necessary steps to progress the implementation and maintaining organization of the overall project.
  • Understand and document measures of success for each customer, identify specific objectives throughout the implementation necessary to achieve success, and raise attention (both internally and externally) when a customer is at risk of meeting their objectives or goals.
  • Be the voice of the customer, consolidating themes across all of your customers and sharing a single message to internal stakeholders, such as Product, Engineering, Sales and Marketing about the needs and concerns of your customers.
  • Help each customer with the build out of their Fleetio system, both strategically and tactically, adjusting your recommendations and approach to fit each customer’s needs and use case.
  • Transition customers to Customer Success with a clearly articulated story of why the customer purchased Fleetio, what their short and long term goals are, and how their Implementation supported those goals.

Your Experience

  • 5-7 years of experience in an Implementation, Customer Success or similar b2b customer-facing role, ideally in a SaaS environment.
  • 4 years of experience in the fleet industry, able to demonstrate an understanding of the complex world our customers live in, including industry standards and jargon.
  • Strong Excel skills with demonstrated history of utilizing Excel in daily tasks throughout prior roles. This role requires handling and manipulating large amounts of data from a variety of sources. Must be able to quickly review data from customers and understand how best to manipulate it and bring it into Fleetio.
  • Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
  • Demonstrated ability of persuasion and a track record of building rapport and getting buy-in from key stakeholders.
  • Self-starter who can work autonomously. Ability to chase things down and seek out answers that may not be immediately apparent.
  • Comfortable with change, experimenting and trying new ideas.
  • Passionate about both the company you work for and the customers you support. The ability to thread the needle between prioritizing your customers while also ensuring the long term success of Fleetio.

Benefits

  • Multiple health/dental coverage options
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks
  • 12 company holidays + 2 floating holidays
  • Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks paid)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund - $150 quarterly
  • Business expense stipend- $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fleetio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.