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Documentation Specialist, Customer Education

Remote - USA

Fleetio is looking for a Documentation Specialist who will play an important role in ensuring Fleetio’s customers have a comprehensive understanding of our product. We believe education is key to our customer’s success. We are looking for a passionate and dedicated individual to join our team to help ensure our customers are well-equipped to succeed using Fleetio.

What’s Fleetio?

Fleetio (pronounced "flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.

We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company

What you'll be doing

  • Nurture growth and foster community among Fleetio’s customer base
  • Collaborate with the Manager, Customer Education to align content with overall education strategy
  • Develop and update educational content for Fleetio’s product, including documentation and video tutorials
  • Create and maintain comprehensive documentation to support customers in self-paced learning and troubleshooting; ensure that documentation is clear, concise, and up-to-date
  • Assist with customer-facing webinars that educate customers on best practices and core functionality of the product
  • Utilize data and analytics to track customer progress and engagement with education content
  • Assist the Customer Education team with other long-term education initiatives and product education
  • Provide insights and recommendations for optimizing Customer Education Programs

What's in it for you

  • The ability to make an immediate impact on our current and future customers’ time to value and retention
  • Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
  • Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.
  • Opportunity to travel to collaborate with your team 1-2 times per year

Requirements

  • 3+ years experience building customer-facing content at a SaaS company; particularly with technical product documentation
  • Ability to simplify technical product knowledge into easily digestible content for multiple groups of Fleetio end-users
  • Strong grammar, spelling and editing experience
  • Excellent communication skills, both written and verbal
  • Impeccable project management skills, with the ability to manage multiple priorities in a fast-paced environment and collaborate across various teams

Considered a plus

  • Bilingual in English and Spanish
  • Previous Fleet or Fleet Software Experience
  • Past experience using Salesforce or other technical documentation tools
  • Video production & editing experience
  • Experience with Camtasia or Adobe Premiere Pro
  • Past experience using Asana or similar project management tool

Benefits

  • 100% health/dental coverage (50% coverage for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks (increases at year two)
  • 13 company holidays + 2 floating holidays
  • Parental leave - birthing parent (16 weeks) non-birthing (4 weeks)
  • Dependent care and medical FSA
  • Short and long term disability
  • Community service funds
  • Professional development funds
  • Health and wellness funds
  • Mac laptop + new hire equipment stipend
  • Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500 or emailing recruiting@fleetio.com.

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