Scaled Account Manager

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in Series D in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

• Watch our culture videos: https://fleet.io/culture
• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

Who you are

As a Scaled Account Manager, you will own a large book of mid-market customer accounts, ensuring a smooth and efficient renewal process while uncovering expansion opportunities when they exist. You’ll function at the intersection of account management and sales development—renewing accounts quickly and effectively while surfacing growth potential for the broader Mid-Market Account Management team. Your ability to balance efficiency, discovery, and customer engagement will be critical to Fleetio’s growth in this customer segment.

This person may work from Fleetio's HQ in downtown Birmingham, AL, or remotely within the United States.

Your impact

• Manage a high-volume book of accounts across Fleetio’s lower mid-market segment.
• Proactively contact every renewing customer to ensure a timely and positive renewal experience.
• Conduct efficient discovery conversations to identify expansion potential within renewing accounts.
• When growth opportunities are uncovered, qualify and pass leads to Mid-Market Account Managers with detailed notes and context to enable successful expansion.
• For customers with limited expansion potential, execute renewals quickly, efficiently, and with minimal friction.
• Achieve and exceed renewal rate targets (NRR) while ensuring smooth customer transitions at renewal.
• Collaborate with Mid-Market Account Managers, Customer Success, and Support teams to maximize customer satisfaction and value.
• Operate with speed and precision in managing renewals, leveraging tools and processes to handle high-volume workflows effectively.
• Act as the first line of strategic engagement for many customers, setting the stage for deeper partnership growth.
  
  

Your experience

• 1-3 years of experience in account management, renewals, expansion sales, or sales development at a SaaS company.
• Proven ability to manage a large volume of accounts simultaneously with strong organizational and time management skills.
• Experience conducting quick discovery conversations to identify customer needs and potential growth opportunities.
• Track record of meeting or exceeding renewal or sales targets in a high-volume environment.
• Comfortable managing and executing renewals, including negotiation of relatively simple contract terms.
• Highly disciplined and efficient with your time—able to move fast while maintaining accuracy and professionalism.
• Strong communication skills with the ability to engage decision makers at multiple levels within customer organizations.
• Results-driven, resourceful, and motivated to contribute to team growth goals.
• Excited by technology and its ability to help customers improve their operations.
• Thrive in a fast-paced, rapidly evolving organization.
• Previous experience with fleets or in the fleet industry is a plus, but not required.

Benefits

• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks (increases at year two!)
• 12 company holidays + 2 floating holidays
• Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Fully stocked kitchen with tons of drinks & snacks (BHM only)
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.