Job Application for Service Advisor at Fletcher Jones Audi

At Fletcher Jones Audi our mission is to deliver a world class guest experience through the pursuit of excellence. This journey, fueled by innovation and integrity, has led us to be the nation’s #1 family-owned automotive group.

As part of the Fletcher Jones Automotive Group team, you will join a family-owned business invested in the growth of each of its team members. You’ll drive your career with cutting-edge training, enjoy mentorship from experienced leaders, unlock excellent benefits, and more. Your next opportunity awaits! We are seeking a Service Advisor to join our team.

Benefits

Medical Insurance options
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Disability Insurance
Company-paid employee life insurance policy
Supplemental life policies
Short-term and Long-term disability Insurance
Employee Assistance Program
Matching 401K Plan
Paid Sick Leave
Paid Vacation

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

Responsibilities

Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
Help to identify mechanical problems with fact-finding questions and performing and interactive visual inspection arranging road test if necessary.
Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
Follow the progress of service repairs and provide customers with timely updates.
Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

Valid driver’s license and clean driving record
Previous experience as a Service Advisor preferred

Compensation

Expected range is $91,000 to $171,000 per year

At Fletcher Jones Audi, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

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Service Advisor

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