IT Client Services - Tier 2

At Fletcher Jones Management Group, technology plays a critical role in supporting operational excellence and delivering a world-class experience for both employees and guests. We are seeking a versatile and service-oriented IT Client Services Technician to join our team. This role combines remote helpdesk support with hands-on field service work across multiple locations.

This is an excellent opportunity for someone who enjoys solving technical problems, working directly with users, and supporting a fast-paced, multi-location environment where no two days are the same.

What You Will Do

• Provide remote technical support to end users via phone, email, and ticketing systems
• Troubleshoot hardware, software, printer, and basic network issues in a timely and professional manner
• Manage and resolve support tickets while maintaining accurate documentation of issues and resolutions
• Set up, configure, and deploy workstations, user accounts, software, and peripheral devices
• Travel to dealership and company locations to perform installations, maintenance, repairs, and technical support
• Install and configure computers, networking equipment, Wi-Fi systems, monitors, printers, and related hardware
• Assist with structured cabling, hardware mounting, and device deployment projects
• Troubleshoot on-site connectivity and network-related issues
• Support Microsoft 365 environments and user account management
• Maintain a clean, organized, and professional work environment both remotely and on-site
• Partner with internal teams and vendors to ensure technology issues are resolved effectively
• Support the organization’s commitment to operational excellence, innovation, and customer service

What We Are Looking For

• 2+ years of IT support experience in helpdesk, field services, or a blended support environment
• Strong working knowledge of Windows operating systems and Microsoft 365
• Experience with networking equipment (Ubiquiti, Cisco, etc.) strongly preferred
• Familiarity with security camera systems or access control strongly preferred
• Experience with ticketing systems is strongly preferred
• CompTIA A+, Network+, or equivalent experience strongly preferred
• Basic understanding of Active Directory and user/device management strongly preferred
• Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting
• Experience configuring and troubleshooting PC, Mac, and peripheral hardware
• Ability to independently diagnose and resolve technical issues
• Strong customer service and communication skills with a professional and approachable demeanor
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and work effectively in a fast-paced environment
• Valid driver’s license with the ability and willingness to travel locally between locations
• High level of professionalism, reliability, and accountability

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance