Back to jobs
New

Partner Network Support Specialist

Remote (U.S.)

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

We are seeking a detail-oriented and solution-focused Partner Network Support Specialist to provide a broad range of support across all operational facets of our Partner Network, in order to deliver and maintain operational excellence in serving our Property Management partners. Areas of focus may be, but are not limited to, technical support and troubleshooting for property management system (PMS) networks, financial reconciliation, property change management, and generalized Flex product operations. The ideal candidate will work through partner-submitted tickets, collaborating with property management teams to resolve network-related issues effectively and efficiently. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional support experiences.
 
Key Responsibilities:
  • Technical Support & Issue Resolution:
    • Respond to and resolve partner-submitted support tickets related to network connectivity, system access, and performance issues.
    • Work closely with property management employees to troubleshoot and resolve issues affecting their operations, ensuring minimal downtime.
    • Diagnose problems related to network configurations, PMS integrations, and partner connections.
    • Escalate complex issues to higher-level support teams or vendors as needed, ensuring timely resolution.
  • Communication & Collaboration:
    • Serve as a key point of contact for property management staff and external partners, providing clear and timely updates on ticket progress.
    • Partner with our Success and Operations teams to ensure quality of content and communication style conducive to our partner’s expectations and Flex standard of care.
    • Collaborate with IT teams, vendors, and third-party partners to identify and resolve recurring network issues.
    • Document support interactions, solutions, and best practices to improve service quality and response times.
  • Monitoring & Incident Management:
    • Monitor network performance and system health using monitoring tools, proactively addressing potential issues.
    • Follow incident management procedures, ensuring that issues are logged, tracked, and resolved according to service level agreements (SLAs).
    • Assist in implementing preventive measures to reduce the occurrence of common network issues.
  • Training & Documentation:
    • Provide training and guidance to property staff on basic network troubleshooting and best practices.
    • Maintain detailed documentation of network setups, troubleshooting procedures, and common support scenarios.
    • Contribute to the creation of FAQs and knowledge base articles to enhance self-service capabilities.
Required Qualifications:
  • 3+ years of experience in a network support or technical support role, preferably in the property management or hospitality industry.
  • Experience with PMS platforms such as Yardi, Realpage, Entrata, ResMan, or equivalent is a plus.
  • Proficiency with ticketing systems (Zendesk, ServiceNow, or similar) and remote troubleshooting tools.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Strong analytical and problem-solving skills with a proactive approach to issue resolution.
Preferred Qualifications:
  • Associate or Bachelor's degree or equivalent experience.
  • Experience in supporting API integrations between PMS and third-party partners.
  • Property Management or Property Management Vendor experience is a plus.
Key Competencies:
  • Strong customer service orientation with a focus on relationship-building.
  • Ability to prioritize tasks and manage multiple support requests simultaneously.
  • Detail-oriented with strong organizational skills.
  • Willingness to work in a dynamic environment and adapt to changing priorities.
The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks
  • For working locations in NY/NJ/CA, the base salary pay range will be $88,000 - $102,000.
  • For all other states, the base salary pay range will be $79,000 - 92,000.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company equity
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave 
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription

 For full time non-US employees, we offer

  • Competitive Pay
  • Company Equity
  • Unlimited PTO

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Flex’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.