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Associate, IT Support

New York, New York, United States

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

Position Overview

We are seeking a versatile Associate, IT Support to join our IT team and contribute to the smooth operation of our technology infrastructure. The ideal candidate will possess a broad range of technical skills, from troubleshooting hardware and software issues to monitoring network performance and supporting end-users. This role requires a proactive approach to problem-solving, excellent communication skills, and superior people skills to effectively interact with our diverse user base.

This is a hybrid position with on-site expectations of 4 days per week in our New York Headquarters (Union Square). For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

Key Responsibilities

●Provide technical support to end-users on hardware, software, and network-related issues via Slack, Zoom, phone or in-person.
●Support the onboarding and offboarding of fellow Flexers in our systems as well as any required hardware.
●Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
●Monitor and help troubleshoot wireless networks (WiFi), and VPN connections.
●Perform routine maintenance tasks, such as system updates, backups, and antivirus scans.
●Collaborate and partner with other departments to increase their efficiencies and reduce their day to day friction.
●Document IT processes, procedures, and system configurations.

Qualifications

●Minimum of 1-2 years in a similar IT support role, with an understanding of IT fundamentals.
●Knowledge and practical experience with Windows, MacOS, iOS and Android.
●Knowledge and practical experience with hardware. (i.e. laptops/mobile devices/switches).
●Knowledge of Google Admin for managing G Suite applications and settings.
●Knowledge of MDM tools (Mobile Device Management) for Apple device administration.
●Knowledge of MDM tools for managing windows devices.
●Knowledge of Microsoft 365 for administering and supporting user requests and permissions.
●Excellent problem-solving skills and attention to detail.
●Superior communication skills and people skills to effectively interact with a diverse user base.
●Ability to work independently and as part of a team in a fast-paced environment.

Nice-to-Haves

●Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
●Experience working with Zapier 
●Experience working with VPN
●Experience working with antivirus/malware detection software. 
●Experience with Agile project methodologies.
●Certifications such as CompTIA A+,  Network+, or Microsoft Certified Professional (MCP) are a plus.

The salary compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks.
  • For working locations in NY/NJ, the base salary pay range will be $86,000-$89,000

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company equity
  • Unlimited paid time off + 13 company paid holidays
  • Parental leave 
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription

 For full time non-US employees, we offer

  • Competitive Pay
  • Company Equity
  • Unlimited PTO

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