Manager, Partner Success

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

As a Manager, Partner Success, you will play a pivotal role in strengthening and scaling our B2B Partner Success function, serving as a key team lead. You will lead, coach, and enable a team of Partner Success Managers (PSMs), empowering them to drive meaningful revenue growth and product adoption among our largest and most strategic property management company (PMC) partners. Your leadership will be instrumental in ensuring the team maximizes value for our enterprise partners, while fostering the long-term relationships that fuel our mutual success, reporting directly to the Director, Partner Success.

You will be a critical bridge, translating Flex’s overall strategy into actionable plans for your team. As a trusted advisor, you will both coach the team to excel and partner with them to develop and execute winning strategies. By instilling strong operational rigor and strategic thinking, you will develop ways to optimize and streamline team processes, ensuring exceptional partner outcomes and efficiency at scale. You will also directly engage with top partners, leading by example to identify opportunities for expanding Flex’s footprint and deepening engagement within key portfolios.

What you'll do

• Team Leadership & Development: Directly manage, coach, and enable a team of Partner Success Managers, championing their success and driving exceptional day-to-day performance. Foster a high-performing culture that inspires them to do their best work. Design and implement robust operations metrics to provide insights into team performance, identify growth opportunities, and address development gaps.
• Operational Optimization: Implement and refine Partner Success methodologies to build a growth-oriented, scalable motion. Develop and streamline team processes to enhance efficiency and ensure consistent, high-quality partner support and value delivery.
• Strategic Partner Engagement: Lead by example in nurturing and growing strategic partner relationships, guiding your team to increase engagement and accelerate product adoption within their portfolios. Contribute to achieving partner revenue expansion goals through consultative up-leveling, upselling, and cross-selling.
• Data-driven Accountability: Collaborate on establishing clarity and accountability on both leading and lagging indicators to track team performance and partner health, adoption, utilization, retention, and growth potential. Use data to inform team priorities and post-sales growth initiatives.
• Cross-Functional Enablement: Work closely with Sales, Partner Ops, Product, and Marketing to ensure team alignment and the effective execution of post-sales growth plans. Discover ways to improve partnerships through data insights, marketing best practices, and creating a feedback loop to drive organizational impact and enhance results.
• Insights & Communication: Guide the team in developing and presenting compelling business reviews and proposals to partners. Surface partner trends, opportunities, and challenges from the team to leadership, contributing to strategic insights.

Key Qualifications 

• Experience: 6-8+ years of proven success in Business Development, GTM Strategy, Partner Success, or similar roles, with at least 2-3 years in a direct people management capacity. Experience in B2B2C, FinTech and/or PropTech strongly preferred.
• Leadership & Coaching: Demonstrated ability to hire, develop, and inspire world-class talent, fostering an inclusive and performance-driven culture. Strong communication and presentation skills, with proven ability to influence and motivate others.
• Operational Discipline: Strong operational discipline and a track record of leading teams against specific KPIs, with an ability to optimize processes and drive efficiency.
• Strategic Acumen: Capability to develop and execute plans for accelerating business value through partners. Creative problem-solver that inspires employees and partners with passion to develop business solutions.
• Data-driven: Expertise in leveraging data for analysis to identify and prioritize team and partner opportunities, and to track performance.
• Cross-Functional Collaboration: Proven ability to collaborate effectively and lead initiatives across Sales, Marketing, Customer Success, and Product teams in a fast-paced, ever-changing, highly cross-functional environment.
• Relationship Management: Expertise in developing trust and performance-based relationships with partners, and proficiency in building internal and external relationships with key stakeholders.
• Agility & Adaptability: Ability to adapt, learn, and iterate swiftly in a rapid, ambiguous environment.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The salary pay range will be an OTE (On Target Earnings) of $160000-$180,000.