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Senior Director, Risk Management

San Francisco, California, United States

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

Flex is seeking a strategic and hands-on Senior Director of Risk Management to build and scale the capabilities that keep our fast-growing business resilient. This high-impact role goes beyond frameworks and policies, it’s about creating the systems, processes, and culture that help Flex identify, manage, and get ahead of risk across our operations, partners, and strategic initiatives.

You’ll report directly to the Chief Compliance Officer and collaborate closely with leaders across Legal, Security, Finance, and Product. Your work will shape how Flex balances innovation with discipline, ensuring we scale responsibly, make smarter decisions, and strengthen enterprise resilience along the way.

This is a foundational leadership opportunity for someone ready to build, influence, and drive meaningful impact across one of the most dynamic fintech ecosystems in the market.

This is a hybrid position with on-site expectations of 3 days per week in our New York or SF Headquarters. For candidates outside of the NY/NJ/SF area, you may be eligible for our relocation assistance program.

What You Will Do

  • Build and Evolve Risk Capabilities: Develop and continuously improve the frameworks, tools, and rhythms that help Flex identify, assess, and mitigate key risks, from operational challenges to vendor dependencies to strategic initiatives.

  • Embed Risk Thinking Across the Business: Partner cross-functionally to integrate risk awareness into everyday decisions. Influence teams to think proactively about resilience, readiness, and responsible growth.

  • Drive Execution and Accountability: Don’t just identify risks, own them. Push for practical solutions, track progress, and ensure mitigation plans translate into real, measurable impact.

  • Lead Core Risk Activities: Oversee critical programs such as risk assessments, incident reviews, control testing, issue tracking, and executive reporting, bringing structure, consistency, and transparency to Flex’s risk posture.

  • Communicate with Impact: Deliver clear, actionable insights to senior leadership. Simplify complex issues and surface what matters most to drive smarter, faster decisions.

  • Strengthen Organizational Resilience: Enhance business continuity, vendor oversight, and operational response processes to ensure Flex can anticipate, absorb, and adapt to disruptions with confidence.

Who You Are

  • 7–10+ years of experience in risk management, strategy, or related disciplines, ideally in fast-moving, high-growth, or regulated environments.
  • A builder and doer, comfortable defining strategy one day and executing details the next.
  • Skilled at connecting the dots across functions and turning insights into action.
  • Strong communicator who can influence across all levels and distill complex risks into practical recommendations.
  • Familiar with regulatory and industry standards (OCC, FFIEC, NIST, etc.), but able to adapt frameworks pragmatically to fit Flex’s needs.
  • Background in consulting, enterprise risk, or startup environments is a plus.

Why Join Us

This is more than a program lead role, it’s an opportunity to shape the foundation of Flex’s enterprise risk architecture. You’ll gain:

  • High visibility across senior leadership and governance forums.
  • Ownership over two critical risk domains (ORM and TPRM) with the opportunity to scale into full ERM.
  • The chance to modernize third-party oversight across a complex and evolving vendor landscape.
  • A seat at the table in preparing Flex for public company readiness, investor confidence, and long-term resilience.

If you’re passionate about building what’s next in operational and vendor risk, and thrive in dynamic environments where your work drives measurable impact, we’d love to meet you.

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $283,000 - $312,000. For all other states, the base salary pay range will be $255,000 - $281,000.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company equity
  • Unlimited paid time off + 13 company paid holidays
  • Parental leave 
  • Flex Cares Program
  • Free Flex subscription

 For full time non-US employees, we offer

  • Competitive Pay
  • Company Equity
  • Unlimited PTO

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