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Product Manager

New York

TITLE: Product Manager

REPORTING TO: Product Lead

LOCATION: Brooklyn, NY (Onsite Monday - Friday)

You’ll make and defend product decisions with incomplete information, competing input from Sales, Customer Success, and Engineering, and real consequences for automation, customer experience, and revenue. There is no consensus-by-default and no fully defined problem space.

If you’re looking for clear requirements, long planning cycles, or alignment before action, this role will be frustrating. If you’re comfortable setting direction, making hard tradeoffs, and owning outcomes within a defined scope, you’ll thrive here.

Who The Flip Is Flip?

Flip builds AI-powered call automation for customer support. While automation is widely acknowledged as the future, adoption across the market remains low. Flip operates ahead of that curve, at scale, across eCommerce, Healthcare, and Transportation.

Flip integrates directly into customers’ tech stacks to personalize every call and resolve issues efficiently, creating high-quality, branded experiences. The product improves continuously through millions of real customer conversations, enabling increasingly accurate and human-level handling.

We are an in-office company with teams in NYC, LA, and the UK. We value ownership, product quality, and people who take pride in solving hard problems.

What You’ll Do

Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn’t, and why.

You’ll synthesize input from Engineering, Customer Success, Sales, and Product Insights into clear product definitions and decisions. You’ll make deliberate tradeoffs between automation, customer experience, revenue impact, and technical complexity, using call data and customer feedback to guide iteration, ship continuously, and improve outcomes.

What You’ll Be Accountable For

  • Owning the roadmap and priorities for your product areas, and the outcomes they produce
  • Deciding what to build, change, or stop based on real customer behavior and call data
  • Improving automation and customer outcomes, and owning the results when metrics move, or don’t
  • Defining product behavior and user experience at a level of detail that enables Engineering to execute without ambiguity
  • Shipping high-quality product consistently in a continuous release cadence
  • Making clear tradeoffs between automation depth, customer experience, revenue, and technical constraints
  • Aligning Engineering, Customer Success, and GTM around decisions, priorities, and expected impact

Who You Are, As a Product Manager

  • You have strong product judgment and are comfortable owning decisions within a defined scope.
  • You balance customer experience, technical constraints, and business outcomes without defaulting to consensus.
  • You are hands-on, data-informed, and comfortable defining, shaping, and owning a product area end to end.
  • You bring 3+ years of experience in product management or a closely related role, ideally on small, fast-moving teams.

What Success Looks Like

Within months, you are the clear owner of your areas of Flip’s product. You’ve shipped meaningful improvements that materially increase automation, improve customer experience, and strengthen Flip’s competitive position.

Engineering, Customer Success, and GTM teams rely on you for clear direction and execution. You make hard tradeoffs, move the product forward consistently, and shape not just what gets built, but how the product evolves over time.

Who You Are, As A Person

  • Owns outcomes, not tasks, and is accountable for the impact of their decisions.
  • Challenges assumptions and changes course when the product or data proves them wrong.
  • Communicates decisions clearly, makes tradeoffs explicit, and moves the product forward under uncertainty.
  • Collaborates effectively without defaulting to consensus, using judgment and evidence to set direction.

Bonuses

  • Experience with AI-driven products, automation systems, or voice interfaces.
  • Previous experience in early-stage or fast-growing startups.

More About Us

  • We're international, spanning the US, UK, and Canada
  • We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • In office 5 days/week

 

#FlippinLegend

 

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.

Compensation Range:

$110,000 - $160,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

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