Back to jobs
New

Business Development Rep - Retail

Los Angeles

TITLE: Business Development Representative - Retail

REPORTING TO: Business Development Manager

LOCATION: Marina del Rey, CA (Onsite M-F)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You’ll Do: Fuel the Flip Revolution in Voice Ai

Step up and become a critical driver on the Go-to-Market (GTM) team, helping us blast Flip from a category leader (1.0) to the undisputed market champion (2.0). This is your opportunity to join our Flippin energized Business Development team and play a high-impact role in defining the future of Voice AI-native customer support.

  • Be the Engine of Customer Acquisition: You are a key component of the GTM team, directly responsible for generating high-value outbound leads and securing critical meetings across our enterprise and mid-market retail segments. Your deal conversations will be dynamic, ranging from deep, complex strategies to pointed, fast-moving wins.
  • Grow with the Flow: As we scale, you will experience increasing autonomy and exciting months ahead, accelerating your personal and professional growth as a true contributor to our retail success.
  • Power the Cross-Functional Team: Reporting to the Business Development Manager, you will work closely with Sales, Customer Success, Marketing, Product, and Engineering. Your collaboration ensures we seize immediate opportunities while strategically laying the long-term foundation for healthcare market dominance.

Who You Are, As A BizDev Rep: The Essential Catalyst

  • Relationship Builder: You thrive on engaging with people and building influential connections that translate into real business opportunities.
  • Startup Navigator: You are relentlessly agile, navigating the high-speed, ever-changing landscape of a scaling startup with ease and adaptability.
  • Growth Driver: You are inherently self-motivated, driven by the thrill of breaking into new market spaces and pushing the limits of your skillset.
  • Execution Obsessed: You sweat the small stuff, understanding that precision and attention to detail are non-negotiable for delivering world-class results.
  • Strategic Communicator: You are a strategic thinker who seamlessly connects the dots, expertly understanding and articulating our advanced product capabilities and the transformative value they deliver to prospective customers.

Who You Are, As A Person: Driven to Elevate the Standard

  • Go All-In: You're ready to commit fully, hungry to learn, and determined to perform at your absolute best, day in and day out.
  • Commitment to Quality: You put in the necessary time and effort, motivated by the drive to consistently deliver work you are genuinely proud of.
  • Agile Owner: You communicate clearly and proactively embrace complete ownership, speed, and the occasional strategic uncertainty that comes with shaping a high-growth company.
  • Team-First Collaborator: You are eager and willing to support your teammates with enthusiasm and energy, knowing that they will bring the same dedication and support to you.

Bonuses

  • Startup Veteran: You possess the "owner-operator" mindset, thriving on the exhilarating speed and necessary chaos of a scaling startup with an unrelenting entrepreneurial drive.
  • Domain Advantage (A Plus!): Prior experience in the eCommerce or Customer Experience industry means you already speak our customers’ language and can hit the ground running.
  • Choose Your Hub: You'll work onsite at one of our energized, collaborative offices, whether it's in the heart of Brooklyn, NY, or on the sun-drenched coast of Marina Del Rey, CA!

More About Us

  • We're international, spanning the US, UK, and Canada
  • We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval. 

Compensation Range:

$55,000 - $75,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

Create a Job Alert

Interested in building your career at Flip? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Flip’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.