New

Principal Technical Account Lead

Canada (Remote)

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. 

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Flipp's Partner Technology team provides technical support and solutions to enable effective partnerships and integrations with external technology platforms and systems.

The Principal Technical Account Lead owns the development and management of the technical relationship between high complexity enterprise-level retailers and our internal teams as well as the delivery of ad-hoc retailer projects for mid-market retailers. They help our enterprise retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. In addition, they provide support to our mid-market retailers where we need strategic intervention to drive value for the retailer and Flipp.

What you'll get the opportunity to do:

  • Supporting the development of technical strategies, consulting on solutions, and building tailored plans for each partnership in order to build long-lasting relationships with our retail partners, helping them strategize and grow their business.

  • Leveraging retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailers problems and/or opportunities, such as increasing user engagement with the digital circular.

  • Project managing and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers, to ensure smooth execution and delivery on retailer commitments and agility to strategically intervene where retailer support is required.

  • Serving as the technical advocate for our retailers, internally within Flipp product teams, driving value-focused Retailer Product development.

What you'll bring to the team:

  • 2+ years experience with demonstrated industry experience in client services, technical pre-sales, technical account management or project management

  • Experience in handling objections and applying pre-defined technical solutions to overcome those objections

  • Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal

  • Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges.

  • Demonstrated  experience managing and delivering internal and external projects

  • Familiarity with web technologies, such as JavaScript, APIs, JSON

  • Familiarity with Ecommerce systems, such as Magento, Demandware, and others would be an asset, but not required

  • PMP is a nice to have, but not required

Our promise to each other:

What we bring:

  • An inclusive, collaborative environment where your voice matters 
  • A remote first environment 
  • The tools and opportunities you need to grown and develop 
  • Every opportunity to own your success

What you bring:

  • Your authentic self, everyday 
  • Your best work, from anywhere 
  • An appetite for learning, curiosity, and a growth mindset 
  • Motivation, initiative and the mind of an entrepreneur

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

A member of our recruitment team will respond to you in the coming weeks.

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