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Leasing Operations Associate

Denver

Why Flock?

There are 17 million Americans who own rental property. Most don't want to be landlords anymore, but selling isn’t a good option. Why? You’d lose income and appreciation, trigger tax liabilities, kick out your tenants, have to fix up the house – the list goes on! Flock is here to help. 

Flock is building the retirement solution for landlords. We’ve created the first tech-driven 721 Exchange to help individual rental property owners seamlessly convert their real estate into passively owned shares in a professionally managed portfolio of homes. Some people call it the UPREIT; we call it "The People’s REIT."

In a traditional property sale, the transaction marks an end to the buyer/seller relationship – not so with Flock. When owners contribute their real estate to Flock’s portfolio, a new journey begins: one that has been carefully crafted to both relieve their pain points and provide tangible benefits for years to come. It’s a better way to sell and a better way to own real estate.

We’re fortunate to be backed by a great group of venture capital firms, including Andreessen Horowitz, Human Capital, Susa Ventures, Box Group, and Primary Venture Partners, as well as a large network of strategic investors, including 1Sharpe Ventures, Redwood Trust (NYSE: RWT), Fred Tuomi (former CEO of Invitation Homes), and Eric Wu (former CEO of Opendoor).

The Position

Flock is hiring a Leasing Operations Associate to play a critical role in driving high standards across our leasing and renewal operations. This role focuses on the property lifecycle from rent-ready status to resident move-in, managing every interaction to ensure a seamless resident placement experience, while also guiding current residents through the renewal process at lease expiration.

Responsibilities:

  • Vacancy & Leasing Management
    • Ensure all newly rent-ready properties are promptly listed and optimally showcased across both internal platforms and external listing sites.
    • Maintain accurate and up-to-date property listings, collaborating with internal teams to enhance visibility and implementing promotional offers to drive occupancy.
    • Engage with all leads by providing timely and personalized communication to maximize conversion opportunities.
    • Manage inbound applications efficiently, ensuring a smooth and organized leasing process.
    • Address prospect inquiries promptly, offering clear and accurate information to enhance their experience.
    • Oversee move-ins, coordinating with relevant teams to ensure a seamless transition for new residents.
  • Renewal Management
    • Proactively engage with current tenants to encourage lease renewals, maintaining high retention rates.
    • Negotiate renewal terms, including pricing adjustments and repairs negotiations, to ensure a fair and competitive offer.
    • Serve as the primary point of contact for tenants throughout the renewal process, preserving positive relationships and addressing concerns promptly.
    • Collaborate with internal teams to streamline the renewal workflow and ensure timely lease signings.
    • Act as an external face of the property management function, fostering trust and satisfaction among tenants to enhance long-term occupancy stability.

Qualifications

  • Experience
    • Minimum of 2 years in real estate, operations, or customer service.
    • Experience with property management software preferred. Previous experience using Appfolio and Rently preferred but not required.
  • Skills
    • Attention to Detail: Meticulous in managing documentation and following processes accurately across multiple properties and resident needs.
    • Communication Skills: Excellent verbal and written communication, skilled in providing exceptional customer service.
    • Organizational Skills: Strong ability to prioritize tasks, manage time effectively, and proactively address operational needs.
  • Mindset
    • Resident-Centric Approach: Committed to enhancing the resident experience at every touchpoint, empathetic and responsive to resident needs.
    • Adaptable and Proactive: Thrives in a fast-paced, startup environment, eager to take initiative and improve processes.
    • Ownership Mentality: Demonstrates accountability for responsibilities, actively participating in feedback loops to foster continuous improvement.

Compensation & Benefits:

The annual salary range for the target level for this role in Denver is $55k-$75k OTE+, target equity, and benefits (including medical, dental, vision, and 401(k). 

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