Back to jobs

Dispatcher, HVAC Services

Evansville, Indiana

About Perfection Heating, Air Conditioning & Refrigeration 
Perfection Heating, Air Conditioning & Refrigeration is an HVAC company based in Evansville, Indiana. Founded in 2015, the company specializes in commercial and residential heating, air conditioning, and refrigeration services. With over 26 years of combined industry experience, Perfection HVAC has built a reputation for reliability, professionalism, and customer satisfaction. The company offers a comprehensive range of services, including installation, repair, maintenance, and replacement of HVAC systems. They are known for their commitment to precision, speed, and reliability, ensuring that clients receive timely and effective solutions for their heating and cooling needs. 

At Perfection, we strive to hire the very best technicians in the industry. We don’t look for people who are good at everything – instead, we hire individuals who are masters at their trade. Allowing us to offer perfection in every job we complete.  

Overview 
The Dispatcher for HVAC Services will have experience coordinating field technicians, managing high-volume service schedules, and optimizing routes for efficiency and customer satisfaction. Skilled in HVAC dispatch operations, work order management, customer communication, and real-time scheduling using field service management software. Proven ability to support technicians, improve response times, and maintain accurate service records in fast-paced service environments. 

Responsibilities

  • Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
  • Monitor technician schedules in real time and adjust for emergencies, delays, or cancellations.
  • Coordinate same-day and next-day service calls efficiently.
  • Gather accurate service details and enter work orders into the system.
  • Provide appointment confirmations, arrival windows, and updates to customers.
  • Create, update, and close service tickets in dispatch or field service software.
  • Track technician status [enroute, on-site, completed].
  • Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.
  • Assist with after-hours or emergency dispatching as required.
  • Maintain service KPIs such as: On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day

Qualifications 

  • High school diploma or GED required
  • 1–3+ years of dispatching or scheduling experience [HVAC, plumbing, electrical, or field service preferred]
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to remain calm in fast-paced, high-volume environments 
  • Strong customer service and problem-solving abilities
  • Proficient in Microsoft Office and dispatching software [ServiceTitan, FieldEdge, Service Fusion, or similar] 

What do we offer 
In exchange for your expertise, Perfection Heating, Air Conditioning & Refrigeration offers an excellent employee benefit package including: 

  • Medical / Dental / Vision 
  • PTO + Paid Holidays
  • 401(k) with employer match
  • Referral Bonuses 

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.  

Perfection Heating, Air Conditioning & Refrigeration does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Perfection Heating, Air Conditioning & Refrigeration and will not be obligated to pay a placement fee. 

Perfection Heating, Air Conditioning & Refrigeration is an Equal Opportunity Employer committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. 

Create a Job Alert

Interested in building your career at Flow Service Partners? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Flow Service Partners’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...