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Dynamic - Lexington | Dispatcher, HVAC Services

Lexington, Kentucky

About Dynamic Air Solutions 
Dynamic Air Solutions is a Louisville-based HVAC and refrigeration contractor specializing in commercial and industrial services throughout Kentucky and Southern Indiana. Founded in 2019, the company has quickly established a reputation for delivering reliable, customer-focused solutions across a range of sectors. Dynamic offers comprehensive services including HVAC installation and maintenance, refrigeration system repair, commercial ice maker servicing, and building automation. Their expertise extends to complex systems such as chillers, boilers, and walk-in refrigeration units. The company is known for its commitment to quality, professionalism, and customer satisfaction. 

Overview 
The HVAC Service Dispatcher with experience coordinating field technicians, managing high-volume service schedules, and optimizing routes for efficiency and customer satisfaction. Skilled in HVAC dispatch operations, work order management, customer communication, and real-time scheduling using field service management software. Proven ability to support technicians, improve response times, and maintain accurate service records in fast-paced service environments. 

Responsibilities

  • Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
  • Monitor technician schedules in real time and adjust for emergencies, delays, or cancellations.
  • Coordinate same-day and next-day service calls efficiently.
  • Gather accurate service details and enter work orders into the system.
  • Provide appointment confirmations, arrival windows, and updates to customers.
  • Create, update, and close service tickets in dispatch or field service software.
  • Track technician status [enroute, on-site, completed].
  • Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.
  • Assist with after-hours or emergency dispatching as required.
  • Maintain service KPIs such as: On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day

Qualifications 

  • High school diploma or GED required
  • 1–3+ years of dispatching or scheduling experience [HVAC, plumbing, electrical, or field service preferred]
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to remain calm in fast-paced, high-volume environments 
  • Strong customer service and problem-solving abilities
  • Proficient in Microsoft Office and dispatching software [ServiceTitan, FieldEdge, Service Fusion, or similar] 

What do we offer 
In exchange for your expertise, Dynamic Air Solutions offers an excellent employee benefit package including: 

  • Medical / Dental / Vision 
  • PTO + Paid Holidays
  • 401(k) with employer match
  • Referral Bonuses 

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. 

Dynamic Air Solutions does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Dynamic Air Solutions and will not be obligated to pay a placement fee.

Dynamic Air Solutions is an Equal Opportunity Employer committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

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