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Altstadt | Customer Service/Scheduling Administrator

Louisville, KY

About Altstadt Hoffman Plumbing
Altstadt Hoffman Plumbing is a full-service plumbing company based in Evansville, Indiana. Founded in 1984, the company has built a reputation for providing reliable and efficient plumbing services across the tri-state area, including Indiana, Kentucky, and Illinois. Specializing in residential, commercial, and industrial plumbing, Altstadt Hoffman Plumbing offers a comprehensive range of services, including new construction, remodeling, emergency repairs, and maintenance. The company is known for its commitment to quality craftsmanship, competitive pricing, and timely project completion.

Overview

The Customer Service/Scheduling position includes high-impact administrative and operational support to the Louisville service team. This role involves Scheduling daily service calls, dispatching, compliance coordination, and daily field support functions.  This position plays a critical role in supporting field execution, ensuring regulatory compliance, and driving operational efficiency.

Responsibilities

  • Answer incoming phone calls and serve as the first point of contact for customers.
  • Schedule service calls within the service management portal.
  • Communicate scheduling updates to technicians and customers.
  • Provide general support to field technicians as needed.
  • Call in utility locates through Indiana 811 prior to job execution.
  • Pull required permits for service and project work.
  • Research and track necessary licensing requirements to ensure compliance.
  • Order materials as directed by field leadership.
  • Assist technicians with administrative needs to keep jobs moving.
  • Provide direct administrative support to the Louisville Supervisor.
  • Complete special projects and administrative tasks as assigned.
  • Verification of correct customer data transfer from scheduling portal to QuickBooks
  • Understanding of QuickBooks customer file to edit customer information if necessary

Qualifications

  • 3+ years of customer service experience in construction, HVAC, plumbing, or field services environment preferred.
  • High attention to detail
  • Strong organizational skills with ability to manage competing priorities.
  • Proficiency in Microsoft Office and service management portals.
  • QuickBooks experience preferred

What do we offer
In exchange for your expertise, Altstadt Hoffman Plumbing offers an excellent employee benefit package including:
•    Competitive hourly pay with scheduled increases as skills progress
•    Health, dental, and vision
•    Life insurance + retirement benefits
•    PTO: Vacation, Sick, and Holidays 
•    Long-term career advancement opportunities to office manager

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. 

Altstadt Hoffman Plumbing does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Altstadt Hoffman Plumbing and will not be obligated to pay a placement fee.

Altstadt Hoffman Plumbing is an Equal Opportunity Employer committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

 

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