Back to jobs
tags.new

Senior Director, Professional Services

Remote

Fluxx is looking for a Senior Director, Professional Services, to join the Customer Experience Team. 

The Senior Director of Professional Services is a strategic business leader accountable for the operational and financial performance of the organization’s onboarding and implementations. This leader will oversee both internal teams and external implementation partners to ensure customer projects are delivered efficiently, profitably, and at scale, and model both financial discipline and customer stewardship, ensuring the Professional Services function operates as a scalable business engine and a trusted partner to our customers.

This is a full-time exempt and remote position. Candidates must be located in the United States. 

About Fluxx:

At Fluxx, our mission is to be the leading collaborative grantmaking platform in our global communities. We believe in building technology that drives positive impact in our world. Our platform helps foundations and agencies streamline the grantmaking process, making it easier to get funding to those who need it to support their mission. We are driven to facilitate change through solutions that automate grantmaking for organizations worldwide. Over the past decade, Fluxx has built a diverse and engaged community of 350+ grantmakers who work with over 150,000 foundations, government agencies, and nonprofits worldwide. Through Fluxx, they have issued over $15B in grants in the past year alone."

How you will make an impact/What you will do:

Strategic & Financial Leadership:

  • Operate Professional Services as a strategic business function, accountable for P&L performance, including utilization, margin, throughput, and revenue forecasting.

  • Develop and execute financial forecasts, staffing models, and pricing strategies that align with revenue goals and corporate objectives.

  • Partner with Finance and the VP of Customer Experience to report on performance, identify levers for margin improvement, and ensure profitability across the portfolio.

  • Define annual PS financial targets and develop plans to achieve or exceed them.

  • Optimize for both financial and customer outcomes — ensuring short-term profitability supports long-term customer and business health.

Balanced Decision-Making & Customer Stewardship:

  • Exercise sound judgment in balancing financial outcomes with strategic customer investments, knowing when exceptions or goodwill work are warranted to protect relationships or market reputation.

  • Evaluate tradeoffs thoughtfully — using data, business context, and customer insight to guide when to prioritize margin versus long-term trust.

  • Partner with Finance and CX leadership to track and learn from these decisions, creating guidelines for future scenarios.

  • Champion the principle that strong customer outcomes and operational discipline are mutually reinforcing, not opposing goals.

Operational Excellence & Delivery Governance:

  • Establish and enforce delivery methodologies, governance standards, and performance frameworks to ensure quality, efficiency, and predictability in project outcomes.

  • Standardize implementation offerings ranging from Quick Start (~$10K, ~1 month) to complex enterprise deployments (~ 18 months, $100K+).

  • Drive improvements in throughput, resource utilization, and burn rate while maintaining high customer satisfaction.

  • Implement clear project performance tracking — ensuring visibility into backlog, delivery velocity, and margin by project type.

Partner Ecosystem Leadership:

  • Serve as the executive owner of the implementation partner ecosystem, which delivers approximately half of all implementations.

  • Design and lead a partner enablement and certification framework, ensuring partners are trained, equipped, and empowered to deliver as seamless extensions of the company.

  • Establish partner performance scorecards and conduct quarterly business reviews to drive accountability, delivery quality, and contribution to profitability.

  • Create scalable reporting and collaboration processes to minimize tactical management overhead while improving partner outcomes.

Cross-Functional Alignment & Sales Partnership

  • Collaborate closely with Sales leadership to ensure accurate project scoping, pricing, and resourcing, driving predictable and profitable deal structures.

  • Partner with Product, Customer Success, and Support to align Professional Services delivery with product evolution and the overall customer lifecycle.

  • Serve as a key member of the Customer Experience Leadership Team, influencing company-wide decisions that impact revenue, delivery, and customer outcomes.

Tools, Data, and Performance Visibility:

  • Own the Professional Services Automation (PSA) and project management tools, ensuring data accuracy and real-time reporting on utilization, backlog, forecast, and burn rate.

  • Build and maintain dashboards to provide executive visibility into PS performance metrics, trends, and risks.

  • Use data-driven insights to optimize staffing, resource allocation, and delivery processes.

Talent Development & Leadership:

  • Lead, mentor, and scale a team of project managers, solution builders, and data migration specialists.

  • Build clear role definitions, career paths, and performance frameworks to attract and retain top talent.

  • Foster a culture of accountability, adaptability, and continuous improvement across internal and partner teams.

What you bring to the team/ About you:

  • 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role.

  • Proven success in managing financial and operational metrics, including utilization, margin, throughput, and forecasting.

  • Demonstrated ability to balance financial accountability with customer value creation, using strategic judgment to guide tradeoffs.

  • Experience managing implementation partners, including enablement, certification, and performance management.

  • Strong financial acumen and experience developing and managing P&L forecasts.

  • Exceptional communication and executive presence, with a track record of influencing cross-functional stakeholders.

  • Expertise with PSA tools, project management platforms, and performance dashboards, particularly Rocketlane and/or Planhat.

  • Experience leading teams delivering SaaS implementations from quick-start to complex enterprise configurations.

Preferred:

  • Experience with grants management, CRM, ERP, or workflow automation SaaS products.

  • Background in scaling Professional Services functions in a high-growth or mid-market SaaS company.

  • MBA or advanced degree preferred.

Salary:

Fluxx is committed to fair, transparent, and equitable compensation practices. We use a market based approach that considers cost of labor by geographic region, along with company size and industry benchmarks.

This role is categorized into compensation tiers based on location, with the following expected annual on-target earnings (base & 10% bonus):

Fluxx is currently seeking candidates located in Zone 2 and Zone 3 geographies for this role.

  • Zone 2 – Atlanta, Seattle, San Diego, Washington D.C.
      $175,000 – $200,000

  • Zone 3 – All other U.S. locations
      $165,000 – $190,000

Fluxx is currently seeking candidates located in Zone 2 and Zone 3 geographies for this role.

The range listed reflects the expectations outlined in this job description. The final salary and commission package will be determined based on, but not limited to:
(a) the candidate’s location, (b) individual skills and qualifications, and (c) relevant experience.

Benefits:

Fluxx offers the following benefits for the position, subject to applicable eligibility requirements: Medical, dental, and vision insurance; Flexible time off; Paid sick leave; 12 weeks of fully-paid parental leave; Annual learning and development stipend; Internet stipend; One-time home office set-up stipend; 401(k) retirement plan with company match. This position is also eligible for incentive stock options, subject to the terms of Fluxx’s applicable stock plans. 

More About Fluxx:                                                                                                                                                                 

We are a people-first and inclusive workplace committed to continuous learning. We pride ourselves on having a diverse workforce, and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity, and gender expression of our applicants and employees. It is our policy to comply with all applicable national, state, and local laws about nondiscrimination and equal opportunity.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fluxx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.