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Technical Enablement Manager (Site Scan)

Remote

Fluxx is seeking a Technical Enablement Manager who will be a pivotal force in transforming customer success and platform adoption. This role is designed for a dynamic professional who will drive long-term customer satisfaction through enhancing Site Scan delivery and optimizing customer configurations to maximize Fluxx platform potential.

We are looking for a detail-oriented, proactive problem-solver with intellectual curiosity and a bias toward action. This professional should be able to translate technical complexity into customer value through clear and concise communication. They should demonstrate tenacity in solving challenges, openness to diverse perspectives, and an ability to think critically and innovate.

This is a full-time exempt position with 100% remote work, and it must be located in the United States.

About Fluxx:

At Fluxx, our mission is to be the leading collaborative grantmaking platform in our global communities. 

We believe in building technology that drives a positive impact in our world. Our platform helps foundations and agencies streamline the grant process, making it easier to secure funding for those who need it to support their mission. We are driven to help facilitate change through our solutions, which automate grantmaking for organizations worldwide. Over the past decade, Fluxx has built a diverse and engaged community of over 400 grantmakers who work with more than 150,000 foundations, government agencies, and nonprofits worldwide. Through Fluxx, they have issued over $15B in grants in the past year alone."

Key Responsibilities

  1. Deliver Customized Site Scan Solutions to Each Customer
    • Guide customers to optimal Fluxx configurations, ensuring stability, scalability, and sustainable platform use.
    • Identify and troubleshoot site-specific challenges, delivering actionable insights and practical resolutions to ensure customer satisfaction.
    • Recommend configuration adjustments and enhancements to maximize efficiency, reliability, and performance.
    • Proactively identify technical risks or recurring issues, offering strategic advice to promote long-term platform stability and resilience.
    • Common focus areas include:
      1. Governance & Access Management: Oversee comprehensive audit of user roles, profiles, and permissions to ensure secure, compliant, and role-appropriate access across all environments.
      2. Experience Design & User Engagement: Lead modernization of the configuration of forms and portals, aligning design, layout, and branding to deliver a seamless, intuitive experience for internal and external stakeholders.
      3. Operational Workflow & Performance Optimization: Assist with end-to-end workflow modernization, eliminating inefficiencies, improving processing speed, and leveraging automation to enhance scalability and productivity.
      4. Financial & Resource Alignment: Guide the understanding and usage of budgeting hierarchies and funding sources to support financial transparency and strategic planning.
      5. Reporting & Insight Strategy: Assess reporting frameworks and dashboards that translate operational data into actionable intelligence for decision-makers.
      6. Communication & Notification Systems: Audit letters and automated emails to ensure clarity, consistency, and alignment with stakeholder expectations.
  2. Optimize Site Scan Delivery Approach
    • Identify opportunities to enhance workflows, system design, and interoperability with other tools, such as financial systems or CRMs.
    • Contribute insights and actionable recommendations to refine Site Scan deliverables and any onboarding and/or general support structures.
    • Collaborate with internal teams to align strategies that enhance customer adoption and satisfaction.
  3. Establish Yourself and Fluxx as a Trusted Partner and Mentor
    • Lead customer calls, in partnership with and direction of the Customer Success team, to provide actionable recommendations on system structure and best practices.
    • Respond promptly to technical inquiries related to the Site Scan process.
  4. Excel through Innovation and Technical Mastery of the Fluxx Platform
    • Master the backend architecture and functionality within the grant management platform and related third-party plug-ins.
    • Stay informed on current and future product capabilities and roadmap developments.
    • Analyze trends from Site Scans to develop customer enablement resources such as guides, videos, and webinars.
    • Collaborate with Product, Onboarding, and Customer Success teams to share insights and improve internal platform understanding.
  5. Internal Enablement and Best Practices
    • Establish structured playbooks and define readiness and health metrics to scale Site Scans for 2026 and beyond.
    • Diligently manage a heavy workload with comprehensive systematic tracking of project status for multiple customers at once.
    • Support and partner with the CSM team on determining the best approach to customer technical inquiries.
    • Facilitate cross-departmental learning to enhance platform knowledge, resulting in stronger customer site builds and streamlined operations.

What you bring to the team / About you:

This role requires a strong technical background, excellent collaboration skills, and a proactive, positive, and consultative approach to problem-solving. An ideal candidate has the following:

  • Technical Expertise: Strong knowledge of the Fluxx platform, including its backend structure and configuration capabilities. This involves understanding Fluxx’s comprehensive set of features, designed for grantmaking and award management, including collaboration tools, budgeting, forecasting, and reporting.
  • Customer-Focused: Proven ability to work directly with customers to provide guidance and foster long-term relationships. This includes improving communication and eliminating redundant tasks through personalized grantee portals that enhance interaction and coordination on grants.
  • Problem Solving: An analytical mindset with a track record of developing creative solutions based on system trends and data. The role requires leveraging data-driven insights from the Fluxx Data Core to make informed decisions throughout the grantmaking process.
  • Collaboration: Demonstrated ability to partner across teams, including Product, Engineering, Customer Onboarding, and Customer Success.
  • Communication: Exceptional written and verbal communication skills, with the ability to translate technical concepts into customer-friendly language. 
  • Proactivity: A self-starter with a passion for identifying and addressing gaps before they become problems. This involves staying updated on product capabilities and proactively developing customer enablement resources based on trends from Site Scans.
  • Experience: A background in SaaS platforms, grantmaking, or similar technical systems is a plus. Experience with platforms that integrate financial systems or CRMs can be beneficial for optimizing workflows and system design.

Preferred Experience

  • Familiarity with Site Scan deliverables, including configuration audits and workflow optimization.
  • Previous experience in customer enablement or technical consulting roles.
  • Ability to create resources and training materials for both internal and external audiences.

Salary:

The expected annual base salary for this role is $105,000-$113,000. The successful candidate’s starting salary will be determined based on, but not limited to, (a) location, (b) individual candidate skills and qualifications, and (c) individual candidate experience. 

Fluxx is committed to fair and equitable compensation practices. We take a market-based approach to pay, which may vary depending on your location. Locations are categorized into one of three zones based on a cost of labor index for that geographic location and our compensation philosophy. 

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