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eCommerce Media Manager (コマースマネージャー)

Tokyo

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity 

フライホイールのデジタルコマースソリューションスイートは、世界の主要ブランド向けにすべての大手デジタルマーケットプレイスを通じて成長を加速させます。私たちはクライアントにほぼリアルタイムでのパフォーマンス測定へのアクセスを提供し、売上、シェア、そして利益を向上させます。アメリカ、ヨーロッパ、APAC、中国にチームを構える私たちは、実際のインパクトを持つキャリア、無限の成長機会、そしてあなたが最高になるために必要なサポートを提供します。
職務概要:弊社では、クライアントサービス部門の一員としてチームに加わっていただけるeコマースメディアマネージャーを募集しています。メディアマネージャーはクライアントとの関係を円滑にし、Flywheelの「顔」として主導的な役割を果たすことができます。
 
We are seeking an e-commerce Media Manager to join our team as part of the Client Services division. The Media Manager will be responsible for client relations and play a leading role as the "face" of Flywheel. The Media Manager will create, monitor, and track online marketing campaigns on Amazon and new platforms, including other retail media networks. You will manage large, complex clients, leading daily interactions with clients regarding e-commerce media performance and strategy. You will manage campaigns against client-approved budgets. As a partner to our clients, the Media Manager will create opportunities for them and assist in resolving any potential issues. The ultimate goal of this role is to support client business growth while delivering the best service and spreading the value and philosophy of Flywheel. Additionally, as a senior member of the media team, you will work with Media Specialists to support their career advancement.

What you'll do:

  • 既存クライアントのアカウント管理と成果の最大化。
  • クライアントと合意したKPIに基づき、予算を計画し、キャンペーンを実施する。
  • デジタルマーケティングキャンペーンの日次、週次、月次レポート、分析、パフォーマンスインサイトの作成と管理
  • 「メディア・マネジャー」へのキャリアアップを目指すスペシャリストの育成
  • メディアおよびリテール部門（フルサービス）と関わる場合は、社内のリテールチームと密に連携をとってプロジェクトを推進する。
  • 定期的なビジネスレビューと戦略セッションの実施。
  • クライアントのニーズに応じたカスタマイズされたマーケティングソリューションの提案。
  • クライアントのフィードバックの収集と、それに基づいたサービス改善の推進。
  • 戦略的コンサルティング：クライアントのために、メール、電話、対面での会議、レポートを通じてAmazonのあらゆる課題に深く掘り下げるオンコールコンサルタントとして機能します。
  • エンドツーエンドのビジネスプランニング：クライアントのために完全なAmazon戦略を構築し、守り、実行を通じてガイドします。
  • 商品最適化：最適な発見性、トラフィック、および転換を通じてこれらのページの成功を最大化する、ベストインクラスのAmazon商品ページを作成する戦略を推進します。
  • 商品マーチャンダイジング：コンテンツマーケティング、価格プロモーション、予算配分を含むマーチャンダイジング戦略を計画し、実行します。これにより、クライアントの売上を加速させます。
  • ソートリーダー：業界ニュースに対する意見を持ち、マクロトレンドをクライアントに合わせた推奨事項と行動に翻訳します。
  • Manage existing client accounts and maximise outcomes.
  • Plan budgets and execute campaigns based on agreed KPIs with clients.
  • Create and manage daily, weekly, and monthly reports, analyses, and performance insights for digital marketing campaigns.
  • Mentor specialists aiming for career advancement to "Media Manager."Work closely with the internal retail team to drive projects when interacting with media and retail divisions (full service).Conduct regular business reviews and strategy sessions.
  • Propose customised marketing solutions tailored to client needs.
  • Collect client feedback and drive service improvements based on it.
  • Serve as an on-call consultant for Amazon, delving deeply into all challenges through emails, phone calls, face-to-face meetings, and reports.
  • Drive end-to-end business planning: Build, defend, and guide through execution a complete Amazon strategy for clients.
  • Propel strategies for creating best-in-class Amazon product pages to maximise success through optimal discoverability, traffic, and conversion.
  • Plan and execute merchandising strategies, including content marketing, pricing promotions, and budget allocation, to accelerate client sales.
  • Act as a thought leader, translating opinions on industry news and macro trends into recommendations and actions tailored to clients.

Who you are:

  • アカウントマネジメントまたは顧客サービスの実務経験。
  • 優れたコミュニケーション能力とクライアントとの関係構築能力。
  • プロジェクトマネジメントスキルとマルチタスク処理能力。
  • データ分析とインサイト抽出のスキル。
  • デジタルマーケティングやeコマースに関する知識と経験。
  • 学士号または同等の経験
  • ブランド、小売業者、または代理店側で、特にAmazonでのeコマースビジネスをリードした経験
  • 高い細部への注意と品質でプロジェクトを効率的に優先し、実行する能力
  • 相互に有益な目標を達成するために外部関係を管理する経験
  • 曖昧さの中で解決策とプロセスを見出すことに熱心な、解決策志向のマインドセット
  • ダッシュボードの分析に快適で、基本的なExcel式やピボットテーブルをマスターし、不明瞭なデータから洞察を抽出し、明確に伝える能力
  • 行動志向で、仕事を成し遂げるために余分なマイルを行くことをいとわない意欲
  • 締め切りを守るための強い組織とプロジェクト管理スキルに補完される所有権感
  • チーム全体の成功に貢献したいという本物の願望を持ち、同僚と効果的に協力し、クライアントと外部で効果的にコミュニケーションをとるための強力な書面および口頭でのコミュニケーションスキルを持つチームプレーヤー
  • Practical experience in account management or customer service.
  • Excellent communication and relationship-building skills with clients.
  • Project management skills and multitasking abilities.
  • Skills in data analysis and insight extraction.
  • Knowledge and experience in digital marketing or e-commerce.
  • Bachelor's degree or equivalent experience.
  • Experience leading e-commerce business on Amazon, preferably from the brand, retailer, or agency side.
  • Ability to efficiently prioritise and execute projects with high attention to detail and quality.
  • Experience managing external relationships to achieve mutually beneficial goals.
  • Solution-oriented mindset eager to find solutions and processes amidst ambiguity.
  • Comfortable with dashboard analytics, mastering basic Excel formulas and pivot tables, extracting insights from vague data, and communicating them clearly.
  • Action-oriented, willing to go the extra mile to get the job done.
  • Strong organisational and project management skills complemented by a sense of ownership to meet deadlines.
  • A genuine desire to contribute to the success of the team, being a team player who effectively collaborates with colleagues and communicates effectively with clients and externally, both in writing and orally.

Working at Flywheel

私たちは、すべてのフライホイーラーに競争力のある報酬パッケージ、比類のないキャリア成長の機会、そして協力的で楽しく魅力的な文化を提供できることを誇りに思っています。

• 当社には世界中にオフィスハブがあり、チームメンバーが生産性、インスピレーション、他の人とのつながりを感じることができます。当社の日本チームは週に5回オフィスで働いています。
• 初日から全額福利厚生と健康保険が適用されます
• 素晴らしい学習と能力開発の機会
• 年間20日の休暇
• 東京中心部の非常に好立地なオフィス
• ボランティア活動の機会
• オフィス内の無制限のドリンク
• 当社について詳しくは、こちらをご覧ください: フライホイールの生活

#LI-RO1

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
#LI-HYBRID
 

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