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Account Specialist

Baltimore, Maryland, United States

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
 
The Opportunity 
 
We're looking for an Account Specialist to join our team as part of our Content Studio function. The Account Specialist will support Senior Account Managers or Directors while also independently serving as a primary point of contact for their assigned clients and maintaining or even expanding relationships by ensuring eRetail content is delivered on brief, on time, and on budget. 

One of the most important aspects of the Account Specialist role is being able to effectively manage multiple content projects while coordinating and collaborating with internal and external stakeholders. Being a great project manager requires being able to manage timelines, organize and prioritize work to be completed, and prepare content studio team members for success by ensuring they have the required information to work on and complete creative work that will meet client expectations.  

Account Specialists are key points of contact for the client and the internal team. Being a point of contact means that communication flows through you, serving as a conduit between the client and internal team members. It is your responsibility to keep communication flowing accurately and in a timely manner. 

Another key aspect to success is to become a subject matter expert across retail content touchpoints, understanding the role of content, best practice, retailer and marketplace nuances, and how content supports our clients’ business initiatives. Becoming a subject matter expert, paired with solid project management, will ensure success in supporting the internal team and clients.   

What you'll do:

  • Collaborate cross-functionally to shepherd clients and team members through the content process, from brief, to creative reviews, to final execution by preparing and leading client status, with accurate timelines, prioritizations, and proactive planning for incoming projects
  • Manage client interactions in a manner that establishes credibility and trust as a business advisor, become a subject matter expert by understanding content marketing best practices and staying abreast of digital trends to assist your clients in meeting their marketing and content strategy goals
  • Understand content studio offerings to ensure we deliver to meet client requests while also looking at content needs holistically, identifying opportunities to steward Flywheel content offerings and finding the right solutions to meet client needs
  • In collaboration with the assigned Account Lead, support the development of content business reviews, competitive analysis, financial trackers, and content or category-specific trends
  • Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge

Who you are:

  • BA/BS or equivalent experience
  • 2-4 years' experience in client service or project management. Experience working at an eCommerce/marketing/creative agency is considered an asset.
  • Relentless attention to detail and organization. We provide large, complex content solutions with many moving parts. You will inspire confidence in our clients by making sure every detail is accounted for, documented and under control.
  • Strong relationship and client management skills. People do business with people they like and trust. Your ability to build lasting relationships and earn the trust of our clients will be essential to their growth.
  • A natural operational mindset. Our team is made up of problem solving experts. Every day you will be faced with interesting operational challenges, and success will come from your ability to break things down and put them back together in a better way.
#LI-SA1
 
 

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
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