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Client Relations Manager

Toronto, Ontario, Canada

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Role 

We are seeking a dynamic Client Relations Manager to lead our Finance Client Support team. This pivotal role focuses on streamlining post-sales processes, including client onboarding, purchase order (PO) management, client meetings, client case resolutions, and improvement of team KPIs. The ideal candidate will enhance client satisfaction and retention by crafting scalable solutions to ensure seamless payment processes and by leading a dedicated team that delivers exceptional client experience. 

What You Will Do: 

  • Strategic Leadership: Develop plans and lead team to enhance client financial operations, execute strategies for team improvement against Key Performance Indicators (KPIs) related to client financial experiences. 
  • Client Relationship Management: Act as the primary financial liaison for a portfolio of clients, fostering strong relationships and addressing invoicing, operations and payment-related issues with client decision makers. 
  • Team Management: Guide and mentor a team of 2-4 ensuring they are motivated, productive, and aligned with company goals. 
  • Operational Excellence: Oversee the congruence between customer Statements of Work (SOWs), POs, and invoicing requirements across various platforms and regions, ensuring revenue is accurately captured and reported. 
  • Financial Reporting: Prepare monthly invoices, generate customized aging reports, and ensure adherence to payment terms. 
  • Process Improvement: Design and manage PO workflows, adapting to budget changes and ensuring compliance with set procedures; developing scalable solutions for team to follow 
  • Problem Resolution: Proactively address and resolve issues to uphold trust among financial operations, clients, and customer service teams. 
  • Client Delivery: Guarantee prompt response to client requests and the accurate delivery of required information or documentation. 
  • Documentation & Training: Create comprehensive process documentation and ensure end-users receive proper guidance and training 
  • Time Commitment: the nature of our business requires at specific times throughout the month extended working hours and/or after-hours escalated support. 

Who You Are: 

  • 3+ years of proven experience with leading teams for Order to Cash, financial operations or media operations functions, with demonstrated ability to build and maintain client relationships with a focus on financial operations. 
  • Strategic Problem-Solver: An analytical mindset with the capacity to address complex, sometimes ambiguous, challenges. 
  • Leadership Skills: Proven planning and leadership skills, with experience managing a specialized team. 
  • Communication Proficiency: Excellent communication skills to effectively negotiate and advocate within internal teams. 
  • Software Proficiency: Proficiency in financial software and tools; experience with SAP and/or MediaOcean preferred 
  • Detail-Oriented: Strong attention to detail with a proactive approach to managing tasks and improving processes. 

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • So you know: The hired candidate will be required to complete a background check
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
#LI-HYBRID
 

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