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Senior Specialist, Retail, Walmart

Rogers, Arkansas, United States

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity  

This position will support a portfolio of Walmart supplier accounts, focusing on retaining and growing client relationships. Responsibilities include a regular review cadence with each customer to talk through search performance, enhancement opportunities, recommended changes to strategy and investment, etc. The ideal candidate is customer-focused, data-savvy, and skilled in fostering collaborative relationships. 

What You Will Do: 

  • Support account performance by analyzing SKU Ninja data and assisting in the development of recommendations to improve search rankings and sales for Walmart suppliers. 
  • Address and resolve customer issues that may impact account retention and performance. 
  • Collaborate with internal teams to provide customers with tailored insights and maximize the value of Flywheel’s offerings. 
  • Prepare and deliver presentations showcasing performance data and actionable insights. 
  • Maintain consistent communication with assigned customers to build strong, trusting relationships. 
  • Monitor and support customer catalogue performance, managing goals for multiple accounts simultaneously. 
  • Implement strategic recommendations and track their effectiveness in driving customer ROI. 
  • Work alongside Customer Success and Sales teams to ensure smooth onboarding and ongoing success throughout the customer lifecycle. 

Who You Are: 

  • Experienced in customer management or service, preferably within the Consumer-Packaged Goods (CPG) or retail industries. 
  • Skilled in data analysis and adept at conveying insights through storytelling. 
  • Confident and persuasive in presenting ideas to stakeholders. 
  • Technologically adept, with the ability to quickly learn and utilize new tools. 
  • Proactive and adaptable to a fast-paced, dynamic work environment. 
  • Strong communicator with exceptional professional presence. 
  • Detail-oriented with advanced skills in Excel and PowerPoint. 
  • A collaborative team player with a positive and solution-focused attitude. 

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • So you know: The hired candidate will be required to complete a background check
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
#LI-HYBRID
 

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