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Client Success Manager

Toronto, Ontario, Canada

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Opportunity 

Are you passionate about building lasting client relationships and helping brands thrive in the fast-paced world of digital commerce? We’re looking for a Client Success Manager (CSM) to join our growing team and serve as a strategic partner for Perpetua’s self-serve clients. In this role, you’ll combine your expertise in data-driven advertising with your knack for problem-solving to ensure our clients achieve their goals using Flywheel’s best-in-class commerce solutions. If you love translating insights into action, collaborating across teams, and making a real impact on client growth, we want to meet you.

What you'll do:

  • Onboard new clients and ensure a smooth, high-engagement transition onto the Perpetua platform from day one.
  • Build, manage, and grow strong client relationships, acting as a trusted advisor for all things Perpetua.
  • Partner with clients to develop, execute, and track tailored success plans aligned with their business goals to maximize platform value.
  • Offer strategic, data-driven advertising recommendations and deliver actionable insights through campaign analyses during regular QBRs, check-ins, and strategy sessions.
  • Proactively identify upsell, expansion, and partnership opportunities to support Flywheel’s growth and promote customer advocacy.
  • Monitor client health metrics to address early risk of churn, ensuring timely intervention and maximizing retention and client lifetime value.
  • Collaborate cross-functionally, acting as the voice of the customer, and maintaining thorough CRM documentation to ensure a seamless client experience.

Who you are:

  • You have prior experience in a Customer Success or client-facing role at a B2B SaaS company, ideally in digital advertising, ecommerce, or retail media.
  • You are highly analytical and leverage data to drive client recommendations and decisions.
  • You excel at building relationships with clients and internal stakeholders, earning trust with your consultative and proactive approach.
  • You have outstanding written and verbal communication skills, able to clearly present complex information to diverse audiences.
  • You’re results-oriented, always seeking ways to help your clients—and Flywheel—achieve ambitious goals.
  • You are a natural problem-solver, comfortable navigating technical product questions and collaborating across teams to resolve issues.
  • You thrive in a fast-paced, high-growth environment and are eager to keep learning about the evolving digital commerce landscape.

#LI-AG1

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • So you know: The hired candidate will be required to complete a background check
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
#LI-HYBRID
 

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