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VP, Commerce Client Lead

Baltimore, Maryland, United States

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
Opportunity 

The VP, Commerce Client Lead will lead one of our largest client relationships on behalf of our Commerce Network, partnering with a major brand on their transformation journey. As a VP, Commerce Client Lead, you'll be a strategic business partner and advisor, combining deep expertise in ecommerce and retail commerce with a comprehensive understanding of your client's business, competitive landscape, and category dynamics. 

In this role, you will be an expert practitioner in commerce strategy who deeply understands your client's business objectives, competitive activity, market trends, and category trajectory. You'll proactively engage senior leadership with strategic counsel and set an ambitious vision for the partnership, driving transformation in how we partner with retailers, platforms, and agencies, while launching innovative new capabilities. 

What you'll do:  

  • Account Leadership & Strategy
    • Develop integrated strategies and annual business plans that drive growth, serving as the senior-most point of contact for the client
    • Monitor market dynamics, competitive activity, and category trends to inform strategic recommendations and counsel
    • Understand the end-to-end consumer journey and proactively optimize the marketing ecosystem across data, technology, content, and operations
    • Act as the primary escalation point for client issues and single point of contact for client opportunities 
  • Solution Development & Revenue Growth
    • Leverage organizational capabilities and platforms to solve business challenges and identify growth opportunities
    • Lead proposal development for new initiatives, assembling the right talent and resources across partners
    • Own revenue growth targets and support forecast development for the account
    • Mitigate competitive risks and proactively address retention challenges 
  • Team Leadership & Culture
    • Foster a collaborative, respectful environment that encourages productive working relationships across multiple agencies
    • Support team members in their professional growth and development
    • Identify and develop emerging talent for future opportunities 

Who you are:

  • Proven track record of managing large, complex, multi-stakeholder relationships with enterprise clients 
  • Deep expertise in commerce strategy, ecommerce, retail technology, or related disciplines 
  • Strong business acumen and ability to understand client financials, competitive positioning, and market dynamics 
  • Demonstrated ability to operate across highly complex, multi-disciplinary environments and manage multiple agencies/partners 
  • Excellent executive communication and relationship-building skills 
  • Strategic thinking with the ability to develop comprehensive plans and drive execution 
  • Comfort with ambiguity and innovation; ability to operate in fast-moving, evolving environments 
  • Proven ability to grow revenue and manage business development 
  • Track record of driving organic growth through exceptional client experience and value creation 
  • Strong network and ability to attract top talent 

 #LI-AG1

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • So you know: The hired candidate will be required to complete a background check
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
#LI-HYBRID
 

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