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Senior Account Manager

London, England, United Kingdom

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity  

We're looking for a Senior Account Manager to join the Flywheel Content Studio team. The Senior Account Manager will lead clients as a primary point of contact ensuring retailer digital shelf content is delivered on brief, on time, and on budget. This role will report directly to either a Director or Senior Director. 

One of the most important aspects of the Senior Account Manager role is being able to effectively manage multiple content projects while coordinating and collaborating with internal and external stakeholders. The role is a senior role, and therefore, you must be well versed in retailer digital shelf content. You are a subject matter expert across retail content touchpoints, understanding the role of content, best practice, retailer and marketplace nuances, and how content supports our clients’ business initiatives. Becoming a subject matter expert, paired with solid project management, will ensure success as a Senior Account Manager.    

The role is a hybrid of project manager, client service, financial management, thought leadership, and some experience managing a direct report and/or leading a cross-functional team across copy, design, data, and other roles across the team to deliver great work that will meet client expectations.  Experience in an agency, retailer marketing team, or eCommerce role is preferred.  

What You Will Do: 

  • Collaborate cross-functionally to shepherd clients and team members through the content process, from brief, to creative reviews, to final execution by preparing and leading client status, with accurate timelines, prioritizations, and proactive planning for incoming projects 
  • Manage client interactions in a manner that establishes credibility and trust as a business advisor, become a subject matter expert by understanding content marketing best practices and staying abreast of digital trends to assist your clients in meeting their marketing and content strategy goals 
  • Understand content studio offerings to ensure we deliver to meet client requests while also looking at content needs holistically, identifying opportunities to steward Flywheel content offerings and finding the right solutions to meet client needs  
  • Lead and/or support the development of content business reviews, competitive analysis, financial trackers, and content or category-specific trends and ongoing thought leadership presentations   
  • Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge 

Who You Are: 

  • BA/BS or equivalent experience 
  • 5-8 years' experience in client service, project management, and/or eCommerce content  
  • Relentless attention to detail and organization. We provide large, complex content solutions with many moving parts. You will inspire confidence in our clients by making sure every detail is accounted for, documented and under control. 
  • Strong relationship and client management skills. People do business with people they like and trust. Your ability to build lasting relationships and earn the trust of our clients will be essential to their growth. 
  • A natural operational mindset. Our Team is made up of problem-solving experts. Every day you will be faced with interesting operational challenges, and success will come from your ability to break things down and put them back together in a better way. 
  • Motivation and drive. Your ability to wake up every morning fired up about how to help our clients work smarter will be essential to our growth.   

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Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • So you know: The hired candidate will be required to complete a background check
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team. This position is for an existing vacancy.
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
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