Back to jobs

Retail Consultant

Remote - North America

Type: Full-time, salaried employment
Location: Remote in the US with 100% travel to customer sites
Salary Range:  $130 -160k OTE (80/20 split) + stock options


Who we are

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. We have been deployed at scale with top retailers in the world. We are looking for smart, creative and passionate people who want to help build a great and enduring company. 

 

What we are looking for

We are looking for a results-driven Retail Consultant (this is a full-time/perm position at Focal Systems) to play a critical role in our Customer Success Organization and ensure our retail partners achieve a meaningful ROI through the use of our solutions. This is a roving, travel role working with new customers throughout North America. You will be responsible for the onboarding and engagement of new customers while representing the customer’s voice to our engineering/product team.

 

Key results to deliver

Demonstrate Measurable ROI to the Customer

  1. Act as customer's strategic advisor to help define, implement, and adopt best practices
  2. Quantify improvements to current store operations enabled by Focal automation solutions
  3. Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results
  4. Translate pilot results into a wider rollout of Focal within the customer organization


Maximize Customer Utilization

You will drive change management and adoption by providing exceptional onboarding experience to Focal’s customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levels

 

Increase Customer Satisfaction

  1. Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap
  2. Strengthen customer engagement and adoption by traveling to Focal stores within territory
  3. Increase advocacy by maximizing Net Promoter Score amongst your stores
  4. Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes


What You Need to Be Successful

  • Proven retail experience (as an employee or consultant) in brick & mortar grocery, supermarket or big box 
  • Bachelor's degree or equivalent work experience
  • Excellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationships
  • Effective change management skills
  • Willing and able to travel 100% every week to the pilot site, which will vary by customer 
  • Strategic/big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectives
  • Startup mindset and work ethic with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a team


What we offer
We care deeply about the health, happiness and wellbeing of our employees. We offer:

  • Competitive Salary & Attractive Stock
  • Health Insurance
  • Paid Time Off 
  • Education grants

Note: Our pay bands are driven by market benchmarks in the target geography for hiring. Our posted ranges typically include multiple job levels. A candidate's level is determined by their performance throughout our talent acquisition process including technical screens, behavior interviews, presentations, work samples, and references. We will communicate transparently with the candidate at final stages regarding how we have leveled them, and what salary range that places them into. Placement within range is equally determined by education, general experience in your profession, specific experience in our domain, and your performance in the talent acquisition process. It is rare to receive an offer at the top of the range for a role.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Focal Systems’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.