Senior Manager, Collaboration (Microsoft 365)

• Define, execute, and govern the enterprise Microsoft 365 strategy, including Microsoft Teams, SharePoint, OneDrive, Teams Voice, and Microsoft 365 Copilot, in alignment with financial‑services security, risk, and compliance standards.
• Own the end‑to‑end M365 collaboration and productivity service portfolio, ensuring services meet enterprise availability, data protection, regulatory, and audit requirements.
• Provide technical leadership and governance across:
• Microsoft Teams (chat, meetings, collaboration, policy enforcement, lifecycle management)
• Teams Voice / Enterprise Telephony (calling, conferencing, PSTN integration, resiliency, and vendor management)
• SharePoint Online (information architecture, content governance, records management)
• OneDrive for Business (secure file sharing, retention, DLP, and user enablement)
• Microsoft 365 Copilot (enablement strategy, security controls, data readiness, and responsible use)
• Partner with Global Information Security to ensure Copilot and collaboration services align with data loss prevention, identity and access management, eDiscovery, retention, privacy, and regulatory control frameworks.
• Establish governance and guardrails for Copilot adoption, including data readiness, access controls, prompt usage standards, and alignment with enterprise AI and risk policies.
• Lead Managed Service Provider (MSP) strategy and oversight for collaboration, voice, and productivity services, including performance management, risk controls, and continuous improvement.
• Oversee response to major operational incidents and escalations, ensuring timely resolution, root‑cause analysis, and remediation aligned to operational resilience standards.
• Partner with Business IT stakeholders (DSTs) to ensure the M365 and Copilot roadmap anticipates business and regulatory needs, while supporting long‑term digital workplace objectives.
• Ensure disciplined operating model hand‑offs between architecture, engineering, and operational support teams to maintain service reliability and audit readiness.
• Collaborate with the End User Experience & Operational Excellence Manager to deliver a consistent, measurable user experience, leveraging UXI and adoption metrics (including Copilot value realization).
• Serve as a senior member of the EUP leadership team, contributing to financial planning, technology road‑mapping, workforce strategy, portfolio prioritization, and risk governance.

• Bachelor’s degree in Information Systems, Computer Science, or a related technical discipline
  (Relevant military experience may be considered in lieu of formal education)
• 7+ years supporting large‑scale, global Infrastructure & Operations environments, preferably within financial services or similarly regulated industries
• 5+ years leading enterprise collaboration and productivity platforms, including:
• Microsoft Teams, SharePoint Online, and OneDrive for Business
• Teams Voice / enterprise telephony services
• Secure deployment, lifecycle management, and operational support
• Experience enabling and governing Microsoft 365 Copilot or AI‑assisted productivity tools within enterprise security, compliance, and risk frameworks
• 3+ years of people leadership experience, including talent development, performance management, and capacity planning
• Must be legally authorized to work in the United States without current or future sponsorship

• Microsoft 365 / Copilot / Teams certifications
• Experience supporting responsible AI adoption in regulated environments (financial services, legal, or other compliance‑driven industries)
• Strong vendor and MSP governance experience, including control oversight and risk mitigation
• Demonstrated ability to balance user experience, security, compliance, and operational resilience
• Executive‑level communication skills with experience engaging senior technology, business, risk, and compliance leaders

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This position is an exempt position. The annualized base pay range for this role is expected to be between $135,000- $175,000 base salary compensation range.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. 

About Focus Financial Partners

Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn.

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. 

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@focuspartners.com.

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