Operations Associate (PAC)

Position Summary

Focus Partners Wealth is seeking an Operations Associate (Paperwork and Cashiering) to specialize in account onboarding and money movement (cashiering). The Operations Associate (PAC) will play a critical role in delivering an exceptional client experience by simplifying complex processes and maintaining high operational standards. The role combines precision, compliance, collaboration, and a commitment to continuous improvement.

Focus provides team members the flexibility to work a hybrid schedule. Our hybrid model is defined as 3 days in office work required per week, while giving team members the option to work remotely 2 days per week, or as assigned by their team leader.

Primary Responsibilities

Account Onboarding & Paperwork

• Prepare all paperwork for new client onboarding and additional accounts for existing clients.
• Ensure all forms are completed accurately, submitted in a timely manner, and meet compliance standards.
• Process account documentation across multiple custodians, including Schwab, Fidelity, and Pershing.
• Resolve issues such as missing documents or non-standard cases by working closely with internal teams and custodians.
• Stay current on custodial platform tools and complete all relevant custodial trainings.
• Look for opportunities to enhance the client experience (e.g., anticipating future needs, consolidating documentation that requires signatures).

Cashiering

• Accurately and promptly process cashiering requests (ACH transfers, wires, checks, journals, RMDs, capital calls, etc.).
• Ensure all money movement transactions comply with firm and custodial policies, including callback protocols.
• Identify opportunities to consolidate client signature requests and enhance processing efficiency.

Client & Data Management

• Maintain accurate client records across CRM and custodial platforms.
• Regularly audit client data to identify and correct errors or inconsistencies.
• Coordinate with Advisors and other service team members to ensure alignment and a seamless client experience.

Project Support & Team Collaboration

• Assist with special projects
• Contribute to updating internal training materials and onboarding best practices.
• Participate in enhancing workflows as systems and processes evolve.
• Uphold strict confidentiality of all client, firm, and employee information.

Qualifications

• Bachelor’s Degree preferred; 1+ years of experience in financial services preferred.
• Familiarity with account onboarding processes and major custodians (Schwab, Fidelity, Pershing) a plus.
• Strong attention to detail, problem-solving skills, and ability to manage multiple deadlines effectively.
• Proficiency in Microsoft Office and CRM platforms (Salesforce, Dynamics 365, or similar).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

 

The Operations Associate is a non-exempt position. The annualized base pay range for this role is expected to be between $55,000-$65,000.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package.

Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, we work with clients at every stage, helping them control their financial future — whether that’s planning for retirement, preparing the next generation, or growing their business. We are dedicated to fostering meaningful growth for our clients. Our team of advisors works collectively to deliver personalized wealth planning strategies across local communities, placing our clients’ values, goals, motivations, and priorities at the heart of everything we do.

Focus Partners Wealth is a registered investment advisor with the Securities and Exchange Commission. Registration does not imply any level of skill or training. Additional information about Focus Partners Wealth is also available on the SEC's website at www.advisorinfo.sec.gov.

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

For California Applicants: Information on your California privacy rights can be found here

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this shall be subject to criminal penalties and civil liability. 

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.