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Quoting Specialist

Remote - USA

Company Overview:

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

 

Provides support and training to the internal Sales community; identify, troubleshoot, and resolve discrepancies and/or areas of concern. Additional responsibilities include, but not limited to: generating quotes, following up on sales leads, district summary reporting, and responding to inquiries from customer service. Has overall account management responsibility for retention and growth of existing customers.  Partners with sales as the customer contact for FSS Technology business through active participation in the sale process, with both internal and external stakeholders.  This is accomplished through performance of account executive duties to dedicated sales team members and customer accounts, introduction of additional products and services, and managing a sales pipeline of opportunities which fall outside the normal course of business for the sales team members(s) which the position directly supports. In addition, may assist the FSS product development team with testing and quality assurance, in support of and for the deployment of new products and tools. 

Execute job responsibilities with accuracy and attention to detail is required. Willingness to develop knowledge and fluency of navigation on Follett’s internal systems and respond to inbound customer inquiries as needed in relation to software products.

Manage & maintain quotes fluidly within Oracle and Salesforce, amongst customer accounts by partnering with Bids & Proposals, Sales Consultants, and Directors accordingly. Work in conjunction with various internal departments including but not limited to; IT, Sales, Bids & Proposals, Customer Service, Marketing, Executive Management and Support Teams and Service Center. Additional responsibilities can and may include assisting team members with; inbound customer calls and inquiries regarding the technology product portfolio, quoting and discounting.

Assist in the retention of clients through superior levels of support and management, grow existing accounts by seeking out new opportunities and presenting ideas and products to clients. Proactively manage, develop, and understand sales pipeline for the supported region(s).

Discover new business opportunities; qualify leads from both internal and external sources, partner with and support Follett Sales Reps. Assist in executing discount promotion incentives and strategies to manage business against individual quotas (monthly, quarterly and annual plan), of Follett’s Sales Reps, Manager and Directors.  Assist with Ad hoc requests and reports as needed. Generate procedures and documentation of day to day task and responsibilities; provide internal on-demand

training and ongoing technical support as needed. 

  • Minimum 1.5 years recent, relevant experience in a sales, sales development or high volume customer service role required
  • Strong organizational skills (documentable by sample and example)
  • Strong project and time management skills
  • Work effectively & efficiently within a Team Environment
  • High attention to detail and ability to resolve complex customer issues and answer complex questions
  • Strong customer relationship building skills
  • Ability to work with and support multiple people effectively and flexible when priorities are changing
  • Proven ability to deliver quality output in a flexible, often adhoc environment
  • A general knowledge of data entry, website and eCommerce navigation skills, and SalesForce desired but willing to train the right candidate

#REMOTE #LI-CH1

 

 

 

EEO

Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. 

 Email:  recruiting@follettsoftware.com

CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

 

 

 

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