3rd Line Engineer

Job Title: 3rd Line Engineer

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

** Note to agencies – we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. 

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The role in 60 seconds

• Role: 3rd Line Engineer
• Team: Core Infrastructure and Apps (CIA)
• Location: Hybrid working from one of our key office locations at least 2 days per week.
• Working Pattern: Full-time
• Why this role matters: This is a pivotal opportunity to provide 3^rd line technical support for critical line of business applications.

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What you’ll do

This position reports directly to the Technical Lead and requires the successful candidate to be within commuting distance of one of our key office locations: Bristol, Southampton, or Exeter. A minimum of two office-based days per week is expected, scheduled in alignment with business needs and agreed upon with the Technical Lead Manager. Travel to other office locations to support business needs is anticipated.

The role is integral to the Technology function, with a strong focus on collaboration across our Service Desk, Technical Support, and Engineering teams. The primary objective is to ensure the availability and supportability of critical line-of-business applications.

Key Responsibilities:

• Act as escalation point for complex technical incidents from our Service Desk.
• Maintain and support Microsoft Server, Windows Desktop, and Microsoft 365
• Lead application upgrades and cloud migrations.
• Liaise with vendors and internal teams to ensure stable, supportable solutions.
• Maintain accurate technical documentation.

Working Hours & Flexibility

This role operates on a rota system to ensure coverage between 08:00 and 18:00 on weekdays. Flexibility is essential, as many activities, particularly upgrades and maintenance, must be conducted outside of standard working hours. Regular out-of-hours work is a core requirement to minimise business disruption. Overtime payments or time off in lieu are available for this work.

Candidate Profile

This role is ideal for a technically skilled professional who thrives in a fast-paced, varied environment. The successful candidate will be a collaborative team player with the initiative and creativity to deliver innovative solutions. A strong work ethic and commitment to excellence are essential.

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What we’re looking for

Skills and Attributes

We are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following:

Essential requirements
As a baseline, the successful candidate for this role will have proven experience in a 3rd line application support role or be able to demonstrate that they have been in another qualifying role recently. This role will ideally have been in a professional services environment.

You must have:

• A strong working knowledge of Microsoft Server and Desktop Environments
• In depth understanding of common Microsoft 365 technologies
• A good understanding of enterprise networking technologies
• Had exposure to managing an Azure environment and ideally have achieved Microsoft AZ104 Azure Administrator.
• Be able to manage your workload collaboratively and in a planned way.
  (We currently utilise Azure DevOps and Service Now)
• A clear understanding of cybersecurity principles and you must have a methodical approach to reducing technical risk.
• The ability to communicate clearly and to document fully
• Excellent time management skills and be able to prioritise effectively under pressure
• Proven track record of owning and delivering to a high standard.
• A desire to learn new technologies as we develop our technology roadmap.

It would also be desirable, but not essential for you to:

• Have practical experience of common applications used in a law firm setting such as iManage, Elite 3E, Intapp Time
• Have experience in Powershell and be good with automating routine processes
• Experience of working alongside a Managed Service Provider
• Azure DevOps familiarity

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Join a seriously ambitious firm

At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.

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Progressive benefits tailored to you

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

• Competitive salary and performance-linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
• An open, flexible working environment.
• Find out more about our benefits and work environment here Life at Foot Anstey | Foot Anstey

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Ready to apply?

• Hit the "Apply Now" button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
  • With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
  • We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have.
  • If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.

Let’s make your next career move the start of something extraordinary.