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Senior Account Manager

Remote, Portland ME, New York City NY, San Francisco CA

Hi! We're Forerunner.

We believe that adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex – it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. Our software is built to be easy-to-use, so that governments preparing for our future can focus on the important stuff.

About the Position:

We're looking for an energetic Senior Account Manager to join our team. As a Senior Account Manager at Forerunner, you will be the commercial partner to our Customer Success Managers, stepping in after the sale to grow revenue by cross-selling our customers into new use cases.

  • Post-Sale Revenue Growth: You will own cross-sell motions within assigned accounts by strategically building value, presenting tailored commercial proposals, and negotiating contract expansion.
  • Customer Retention & Renewals: You will serve as a trusted commercial advisor — deepening relationships with key stakeholders, supporting relevant product and adoption discussions, and ensuring sustained investment in Forerunner.
  • Collaborative Expansion Planning: You will work closely with the Customer Success Manager to identify and qualify expansion opportunities within active accounts, and turn user feedback and success stories into measurable revenue growth.
  • Pipeline & Forecast Management: You will develop and maintain an accurate account pipeline, and partner with CS Leadership on forecasting, reporting, and goal setting for post-sales revenue targets.
  • Cross-Functional Alignment: You will liaise with Product, Marketing, Customer Success, and Engineering teams to shape and execute commercial strategies, feedback loops, and compelling customer narratives.
  • Value Communication: You will build compelling ROI and impact stories, leveraging case studies, metrics, and user success to extend accounts and reinforce Forerunner’s value.

About You:

  • Have a proven commercial acumen: You have 6-8 years in account or customer success roles — ideally in SaaS or GovTech — with experience in cross-selling or upselling accounts.
  • Are a strong relationship builder: You excel at cultivating trust with government or municipal clients, adept at navigating complex decision-making structures.
  • Are a strategic & analytical thinker: You have demonstrated ability to analyze usage data, financial metrics, or customer feedback to uncover growth opportunities and shape account plans.
  • Are a confident negotiator: You are skilled in influencing stakeholders internally and externally, you can craft and negotiate contract terms while staying aligned with company goals.
  • Are collaborative & resourceful: You thrive in cross-functional, fast-moving environments. You bring structure and clarity while working alongside the CS team and business leadership.
  • Have mission and domain familiarity (a plus): You have experience in GovTech, flood-risk data, municipal planning, GIS or public-sector workflows strengthens alignment with our mission.

Our team has a lot to offer.

Forerunner is an early stage company with an interdisciplinary team. We are motivated by seemingly intractable problems and work hard to support one another.

  • We're mission-driven. Our mission orients our business strategy and pushes us to work with a sense of urgency. We’re in the weeds -- our entire team spends time engaging with our partners in the field to better understand the real-world problems they face.
  • We're a small team. As a member of our growing team, you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it.
  • We're a remote-first organization, with offices in NYC, San Francisco and Portland, ME. Many members of our team work remotely, but we have small offices in San Francisco and Portland, ME. We offer schedule flexibility for all of our employees and ask for accountability in return.
  • We want you to be happy and healthy. Forerunner offers competitive compensation, health/vision/dental coverage, and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what “health” means to you.
  • The salary range for this position is $100,000-$120,000 with an OTE of $180,000-$210,000. This posting may span more than one career level. Compensation is determined based on a variety of factors, including an individual’s skills, experience, qualifications, and working location.

Forerunner is an equal opportunity employer committed to embracing diversity and the perspectives of individuals from all backgrounds.

 

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