Job Application for Psychiatry Support Coordinator at Foresight Mental Health

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Explore your passion for mental health while being part of an innovative community that’s transforming the delivery of mental health care.

You’re someone who’s passionate, resourceful and thrives on providing strong customer service, and you enjoy a fast-paced, ever-changing environment. As a Psychiatry Support team member, you’ll handle member and provider requests efficiently and effectively and provide support to the Foresight provider team.

This is a full-time hourly position, onsite at our Decatur office. Schedule: Monday - Thursday, 8:30am to 5pm; and Fridays from 8:30am to 1pm.

What you’ll do:

Collaborate with department leads and team members to ensure tasks are handled promptly and properly
Attend meetings placed by supervisor(s) to stay up to date with relevant changes
Communicate and collaborate with team members and complete tasks in a timely manner
Provide phone reception support by answering calls, directing inquiries appropriately, and ensuring timely communication with members and providers
Coordinate intake and follow-up appointment scheduling, medication refill requests, prior authorizations, lab orders and genetic testing, as well as assisting in documentation requests.
Complete daily tasks in order to achieve the projected metrics.
Effectively utilize conflict resolution and de-escalation techniques to resolve any member issues and support distressed members

What We're Looking For:

Experience in the mental health field/Clinical Setting preferably as a pharmacy technician or medical assistant
One-plus year of customer experience
Proficiency in EHR systems
Excellent verbal and written communication skills, and calm in high-stress and crisis situations
Ability to work on a computer for prolonged periods while sitting at a desk
A self-starter attitude, with a passion to grow, learn, organize and create in service to improving mental health care
Excellent interpersonal skills and a team-player attitude
Attention to detail, and a willingness to ask for help

What We Offer:

This is a full-time position that pays $18- $20 per hour depending on experience
Comprehensive medical, dental and vision coverage
Paid time off, sick time, paid holidays
401k with employer match

Come join our dynamic and innovative team working toward mental wellness for all.

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Are you available to work onsite at our Decatur office Monday through Friday, with the following hours: Monday - Thursday, 8:30am to 5pm; and Fridays from 8:30am to 1pm?

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This position has a pay range of $18 to $20 per hour, depending on experience. Are you comfortable with this range?

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Psychiatry Support Coordinator

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