DevOps Engineer

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

What You'll Be Doing (Responsibilities): 

• Architect, implement, and manage environments in Kubernetes and AWS
• Design and implement better processes for deployment and management of environments
• Continually improve architecture and processes, and write great documentation
• Work closely with Engineers and Project Managers
• Improve and maintain installation and configuration procedures
• Provide during- and after-hours support

Who You Are (Skills): 

• 3+ years of experience in a DevOps Engineering role or similar
• AWS (EC2, EKS, Elasticache, RDS, OpenSearch, etc)
• Experience in container management platforms (Kubernetes) and GitOps tools (Fluxcd)
• Fluent in Python or Golang
• In-depth experience building CI pipelines from the ground up
• Proficiency in managing cloud-based infrastructure.
• Expertise in designing and troubleshooting distributed systems.
• Strong communicator, both written and spoken.
• Git workflow
• Experience with data infrastructure is a plus; Spark (EMR on EKS), Dagster, DBT.

What You Get (Benefits):

• A chance to be an early member of a hyper-growth startup with equity to match
• An opportunity to help us define a new market within AI
• Ability to solve challenging problems with a world-class team
• A low ego company culture that is obsessed with feedback and helping each other grow
• Hybrid in-office vs. remote structure that allows you to choose where you get your best work done
• Competitive medical, dental, and vision coverage
• Paid maternity, paternity & adoption leave
• Unlimited paid time off