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IT Support Engineer Lead

San Francisco, California, United States

At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more. 

With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. 

Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect. 

Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way. 

The Role:

The Forge IT Operations team designs, builds, and maintains the corporate technology infrastructure that powers our people and systems. We’re seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support, strategic guidance, and hands-on leadership across our distributed workforce and helpdesk operations. 

In this role, you will oversee the deployment, configuration, and optimization of hardware and software solutions while ensuring reliability, security, and scalability. You’ll play a key role in designing and implementing performance enhancements, streamlining IT operations through automation, and guiding the team toward best-in-class service delivery.

Location: This role requires a hybrid work schedule, with 2-3 days per week in our San Francisco, CA office to foster collaboration and teamwork. 

Responsibilities:

  • Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across macOS, Windows, and SaaS platforms.
  • Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience.
  • Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained.
  • Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management.
  • Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V conferencing solutions to enable seamless collaboration.
  • Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives.
  • Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption.
  • Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows.

Qualifications:

  • 5+ years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role.
  • Deep expertise with MDM platforms (Intune, Kandji) and endpoint management.
  • Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach.
  • Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale.
  • Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls).
  • Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows.
  • Familiarity with VoIP and A/V systems configuration and troubleshooting.
  • Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users.
  • A mindset focused on security, automation, and continuous improvement.
  • Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication

For residents of San Francisco, CA the annual salary range for this role is $108,000 - $120,000 + annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors.

Upon offer, we conduct background checks that include employment and education verification, state, and county criminal history searches.

Forge is proud to be an equal opportunity employer committed to supporting a diverse and inclusive workplace. Our employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local laws.

 

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