Outreach and Engagement Coordinator - Western PA

About Us:

Forge Health is a mission-driven, venture backed, high-growth company revolutionizing the future of behavioral healthcare. Our mission is to dynamically transform the behavioral health industry by offering specialized outpatient mental health and substance use treatment that address the unique culture and values of first responders, emergency and health care professionals, veterans, active-duty members of the military and their families, as well as the general population. We are a team of mental health providers and executive healthcare leaders who are relentlessly dedicated to providing the highest quality, affordable, and effective “one-stop-shop” care to those in need.

For the third consecutive year, were thrilled to share that Forge Health has been recognized on the prestigious Inc. 5000 list of the fastest-growing private companies in America– a remarkable honor that is a testament to our team's relentless commitment to our mission. If you're passionate about building a great business that makes a difference and working alongside sharp, dedicated, and entrepreneurial individuals, then Forge Health is the right fit for you. Come join us!

Who we’re looking for:

The Outreach and Engagement Coordinator will work with the Director of Business Development and facility management to develop and implement a community outreach plan to spread awareness of Forge Health services for his or her assigned territory in the Western PA area. This position will be responsible for building and maintaining relationships with referral sources and other community members to support the growth of Forge Health.

The Outreach and Engagement Coordinator will specifically be responsible for developing strategic relationships and partnerships. This individual must have a commitment to excellence and always be focused on customer service and relationship development. The ideal candidate will have excellent interpersonal skills and works as a team-player to build rapport with various community groups and referral organizations. Additionally, this position requires frequent travel as well as the ability to attend networking events on evenings and weekends as needed in order to promote the Forge Health brand.

Please note, this position is in the field typically at least 3 days a week in Allegheny and Westmoreland County.

What you’ll be doing:

• Execute on business development strategies to meet organizational goals, including deepening Forge Health’s referral base which includes organizations such as hospital systems, primary care physicians, detox centers, psychiatric emergency services, and other behavioral health and community providers.
• Build and maintain strong relationships with key stakeholders, including healthcare providers, community members, government entities, and enrolled or prospective families to ensure satisfaction, retention, and effective advocacy for Forge Health.
• Participate actively in community events, county meetings, and coalitions related to behavioral health to promote Forge Health services and specialty programs, maintaining a strong presence in the community.
• Plan and host events, office tours, and educational forums to inform patients, families, community members, and referral sources about Forge Health’s services.
• Create and implement outreach initiatives to regularly communicate Forge Health’s mission and value to referral sources through various channels, including phone, email, newsletters, written notes, events, and professional networking activities.
• Collaborate with Clinical Teams to maintain the preferred provider guide updated and ensure resources and referrals are easily accessible for Forge Health clients.
• Respond to inquiries from community members and other interested parties, conduct follow-ups, and gather feedback to continuously improve service offerings.
• Ensure all relevant documentation is completed accurately to maintain business development and referral records.
• Enhance the organization’s brand image and reputation by increasing representation at outreach events, networking with potential clients and partners to expand the organization’s reach and influence.
• Identify new business opportunities and collaborate with senior management to align efforts and develop plans for expansion.
• Ensure compliance with all job responsibilities and adherence to organizational policies and procedures.

How we define success:

• Minimum Bachelor's Degree
• Minimum of one (1) year of job-related experience
• Working knowledge of health care environments, clinical terminology, and health information systems
• Must have a valid state license and access to a vehicle

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
• Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
• Reciprocal: Without mutual trust and commitment, there can be no progress
• Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical, dental, and vision package 
• Annual subscription to a leading meditation app
• An environment that fosters professional development including financing for advanced licensure and certifications
• Internal supervision opportunities
• Dedicated, motivated team and chance to be part of a highly ambitious medical startup
• Modern, elegant, and high-end work environment

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.