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Office Manager

White Plains, NY

About Us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective “one-stop-shop” care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

For the third consecutive year, were thrilled to share that Forge Health has been recognized on the prestigious Inc. 5000 list of the fastest-growing private companies in America– a remarkable honor that is a testament to our team's relentless commitment to our mission. If you're passionate about building a great business that makes a difference and working alongside sharp, dedicated, and entrepreneurial individuals, then Forge Health is the right fit for you. Come join us!

 

Who we’re looking for:

Forge Health is seeking an Office Manager to join our facility in White Plains, NY. The ideal candidate is an organized, personable, and professional individual who has a positive energy and loves to be around like-minded people looking to better themselves and those around them. In this role the Office Manager will manage and coordinate the facility’s operations and initiate and facilitate the admissions process. From initial phone calls through insurance verification and new client paperwork, until admission to the program. The Office Manager also assists with billing and collections operations.

Compensation range: $55-65k, this salary range reflects total compensation, which includes base compensation, however it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location.


What you’ll be doing:

  • Answering incoming inquiries regarding Forge Health programs and services in a courteous, professional, and knowledgeable manner.
  • Obtaining all relevant information from potential Forge Health admissions on initial phone call in order to facilitate admission, including insurance information if available.
  • Performing thorough and accurate insurance verifications, if necessary, in a timely and efficient manner.
  • Providing an explanation of potential financial obligations to the potential client.
  • Providing all necessary information to clients and/or family members pending admission to Forge Health in order to admit the client as soon as possible.
  • Performing regular follow up telephone calls with all potential admissions until admission.
  • Confirms client appointments regularly.
  • Welcomes clients upon admission and entry in a professional and courteous manner.
  • Filling out new admission paperwork with client, observing client's signatures and witnessing where appropriate.
  • Collecting any necessary payments due from the client.
  • Supports in obtaining verification of benefits and authorizations.
  • Maintaining/Managing schedules and facility calendar.
  • Updating the census and maintaining logs as necessary.
  • Assembling charts, dismantling charts, and filing necessary paperwork.
  • Ensure strict confidentiality of personal client information and data.
  • Assist clinical staff in providing excellent customer service to all clients.
  • Any other duties as required by supervisor.

How we define success:

  • 3+ Years’ Experience as an Office Manager in a healthcare environment
  • Experience with verification of Insurance Benefits
  • Knowledge of Substance Use Disorders and Mental Health

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

  • Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
  • Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
  • Reciprocal: Without mutual trust and commitment, there can be no progress
  • Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
  • Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

  • Competitive salary aligned with your experience
  • Comprehensive paid time off package
  • Annual time off to volunteer
  • Parental leave
  • Annual continuing education allocations
  • Competitive medical, dental, and vision package 
  • Annual subscription to a leading meditation app
  • An environment that fosters professional development including financing for advanced licensure and certifications
  • Internal supervision opportunities
  • Dedicated, motivated team and chance to be part of a highly ambitious medical startup
  • Modern, elegant, and high-end work environment

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.

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