Administrative Assistant

About us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective “one-stop-shop” care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

For the third consecutive year, were thrilled to share that Forge Health has been recognized on the prestigious Inc. 5000 list of the fastest-growing private companies in America– a remarkable honor that is a testament to our team's relentless commitment to our mission. If you're passionate about building a great business that makes a difference and working alongside sharp, dedicated, and entrepreneurial individuals, then Forge Health is the right fit for you. Come join us!

Who we're looking for:

We are looking for an exceptional Administrative Assistant to join our growing clinical team in West Deptford, NJ! The Administrative Assistant will be responsible for scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals, addressing prescription concerns, communicating with local pharmacies, as well as addressing prior authorization requests, and answering phone lines. This is a full-time position and will require the successful candidate to be on-site five days a week (Monday-Friday), and reports into our Office Manager of the West Deptford, NJ facility.

What you'll be doing:

• Maintain a positive approach and positive relationships with others
• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary
• Take clear and precise messages, assuring they are placed in appropriate location for communication
• Take messages off assigned voice mail lines, returning calls promptly and following through with requests
• Transfer phones to answering service during lunch and at end of day
• Follow up with service on any messages
• Schedule patient appointments for all physicians by telephone or in person
• Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel
• Confirm appointments for next day, reminding them to bring referrals/records
• Support departmental and clinical team initiatives and change efforts
• Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion
• Instruct new patients in proper method to complete new patient information forms, obtain insurance information, set up medical record and attach copies to the encounter slip
• Collect appropriate co-payments for managed care members, post payment and issue receipt
• Note cancellation/missed appointments in electronic chart, and follow up with patient to reschedule
• Reschedule patients when necessary due to provider vacations, seminars, and meetings
• Assist patients, providers, department staff and other clinical staff with questions or problems, as appropriate
• Maintain standards of confidentiality and participate in unit compliance
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices
• Any other duties, as assigned

What you'll need:

• Bachelor's Degree preferred or equivalent in years of experience
• Two years of administrative/front desk experience preferred, including knowledge of medical terminology/abbreviations and physician office/hospital operations
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
• Attention to detail and high level of accuracy
• Excellent communication skills, both written and verbal

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
• Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
• Reciprocal: Without mutual trust and commitment, there can be no progress
• Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical, dental, and vision package 
• Annual subscription to a leading meditation app
• An environment that fosters professional development including financing for advanced licensure and certifications
• Internal supervision opportunities
• Dedicated, motivated team and chance to be part of a highly ambitious medical startup
• Modern, elegant, and high-end work environment

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.