Medical Administrative Assistant

About us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective “one-stop-shop” care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

For the third consecutive year, were thrilled to share that Forge Health has been recognized on the prestigious Inc. 5000 list of the fastest-growing private companies in America– a remarkable honor that is a testament to our team's relentless commitment to our mission. If you're passionate about building a great business that makes a difference and working alongside sharp, dedicated, and entrepreneurial individuals, then Forge Health is the right fit for you. Come join us!

Who we're looking for:

The Administrative Assistant will play a crucial role in ensuring the efficient functioning of our psychiatric services. This position involves a variety of administrative tasks including managing patient appointments, maintaining full schedules, and handling various administrative tasks such as prior authorizations and prescription refills. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Please note: This is a full-time position and will be fully virtual.

What you'll be doing:

Patient Confirmation:

• Contact patients to confirm upcoming appointments.
• Reschedule or cancel appointments as necessary.
• Maintain accurate and up-to-date patient record.

Schedule Management:

• Ensure the provider schedules are fully optimized and appointments are appropriately filled.
• Manage waitlists and fill last-minute cancellations promptly.
• Coordinate with other staff to ensure smooth patient flow.

Administrative Support

• Assist with prior authorizations for medications and treatments.
• Assist with timely processing prescription refill requests.
• Ensure all adminsitrative tasks related to patient care are documented in the medical chart.
• Assist with billing and insurance related tasks as needed.

Communication

• Take clear and precise messages, assuring they are placed in appropriate location for communication.
• Take messages off assigned voice mail lines, returning calls promptly and following through with requests.
• Serve as point of contact for patients, both in person and over the phone.
• Liasie between patients, healthcare providers, and pharmacies.
• Provide patients with necessary non-clinical information and instructions.
• Assist with other administrative duties as required.
• Maintain standards of confidentiality and participate in unit compliance.
• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.
• Any other duties, as assigned.

What you'll need:

• Bachelor's Degree preferred or equivalent in years of experience.
• Two years of administrative/front desk experience preferred, including knowledge of medical terminology/abbreviations and physician office/hospital operations.
• Familiarity with electronic health records (EHR) and practice management software.
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint).
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills.
• Attention to detail and high level of accuracy.
• Excellent communication skills, both written and verbal.
• Compassionate and patient-focused attitude.

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
• Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
• Reciprocal: Without mutual trust and commitment, there can be no progress
• Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical, dental, and vision package 
• Annual subscription to a leading meditation app
• An environment that fosters professional development including financing for advanced licensure and certifications
• Internal supervision opportunities
• Dedicated, motivated team and chance to be part of a highly ambitious medical startup
• Modern, elegant, and high-end work environment

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.