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Lead Technical Sales Support Engineer

San Diego, California

Who We Are 

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability. To learn more, visit www.formerra.com. 

 Formerra leads in the market with the following key capabilities: 

  • Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility
  • Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands 
  • Integrated, long-standing relationships with leading, global suppliers 
  • Unparalleled and highly specialized technical, processing, and design support 
  • Regulatory-compliant material support and expertise 

Position Overview 

The Senior Application Development Technical Services Lead Engineer is responsible for optimizing customer processes and conditions while providing education to external customers on how to run Formerra materials. Tooling design and flow modeling. Troubleshoot issues that are raised by the customer. May be accountable for or participate in the resolution of customer complaints. Responsibilities include developing new applications or product launch testing plan and procedures, data analysis, and communication of results. Five plus years of direct, relevant experience with the ability to interact, present and influence cross functionally and globally both internally and externally with customers. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to peer group. The individual must have the professionalism, technical and business competencies, and communication skills to lead design application development efforts with OEMs and Contract Manufacturers. Up to 75% travel may be required. 

Essential Duties and Responsibilities: 

  • With general supervision, provides project management for the development of new application, product launch testing plan, data analysis, and/or communication of results.
  • Works with targeted and established customers to identify technical specifications required for Formerra customers.
  • Responsible for internal training of sales associates, furthering their knowledge and understanding of polymers, processing, and design.
  • Provide training to Formerra customers, OEM’s, and industry events as needed on materials, processing, design, and other industry related topics as needed.
  • Incorporates Formerra products and services into customer applications across multiple business units.
  • Work with suppliers to understand and convey OEM material / market needs.
  • Documentation and preparation of product specifications incorporating Formerra products and services into customer applications.
  • Manages successful resolution of customer complaints/issues.
  • Initiates process improvement efforts at key customers
  • Other duties as assigned

Required Knowledge, Skills, and Attributes:  

  • Complex problem thinking skills in translating customer needs into solutions.
  • Technical aptitude.
  • Broad knowledge of solutions, materials and processing.
  • Self-motivated and team player.
  • Strong organizational skills required.
  • Position will require up to 75% travel

Education and Experience: 

  • Bachelor’s Degree required in Chemical Engineering, Plastics or Polymer Engineering, or related discipline
  • Minimum 5 years completing technical writing, customer support, research, and project management

Disclaimers:

  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  • It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
  • Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
  • NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at careers@formerra.com.

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