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Corporate Collection Specialist

Cleveland, Ohio

Who We Are 

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability. To learn more, visit www.formerra.com. 

 Formerra leads in the market with the following key capabilities: 

  • Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility
  • Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands 
  • Integrated, long-standing relationships with leading, global suppliers 
  • Unparalleled and highly specialized technical, processing, and design support 
  • Regulatory-compliant material support and expertise 

Position Overview:

The Collector is responsible for managing and collecting outstanding accounts receivable from customers. This role ensures timely payments, resolves billing issues, and maintains positive customer relationships while adhering to company policies and compliance standards.

Essential Duties and Responsibilities:

  • Contact customers via phone and email to collect past-due balances.
  • Negotiate payment arrangements and monitor adherence to agreed terms.
  • Research and resolve discrepancies related to invoices, credits, and payments.
  • Maintain accurate records of collection activities in the company’s system.
  • Escalate unresolved accounts to management as needed.
  • Collaborate with internal teams (Sales, Customer Service, Accounting, etc.) to resolve disputes.
  • Prepare and analyze aging reports and provide status updates to management.
  • Ensure compliance with all applicable laws and regulations, including Fair Debt Collection Practices Act (FDCPA).

Qualifications:

  • Education Requirements:
  • High school diploma or equivalent; associate degree preferred.
  • 1–3 years of experience in collections, credit, or accounts receivable.
  • Experience Requirements:
  • Strong communication and negotiation skills.
  • Proficiency in Microsoft Office and SAP
  • Ability to work independently and manage multiple priorities.

Work Environment:

  • Physical & Social Setting:
  • Hybrid: A mix of office and remote work.
  • Work Conditions:
    • Requires remaining in a stationary position for prolonged periods of time, and frequent communication.
    • You must be able to move and operate computers and other office equipment.
    • Typical work is in an office environment where the noise level is low to moderate.

Disclaimers:

  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  • It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
  • Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
  • NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at careers@formerra.com.

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