Account Manager

Who We Are 

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability. To learn more, visit www.formerra.com. 

 Formerra leads in the market with the following key capabilities: 

• Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility
• Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands 
• Integrated, long-standing relationships with leading, global suppliers 
• Unparalleled and highly specialized technical, processing, and design support 
• Regulatory-compliant material support and expertise 

Position Overview

The Senior Account Manager is a key role reporting directly to the Regional Director, responsible for driving business development and growth across Europe. This position involves managing critical accounts, developing and executing sales strategies, and fostering strong relationships with clients and partners. The Senior Account Manager will work closely with the European team to achieve sales targets, identify new business opportunities, conduct market analysis, and implement strategies to expand market share.

In this role, you will engage with clients to understand their needs and provide tailored solutions, ensuring high levels of customer satisfaction and retention. Additionally, you will prepare regular sales reports and forecasts, negotiate contracts, and provide mentoring and support to junior account managers. The ideal candidate will have a strong background in account management or sales, with excellent communication, negotiation, and relationship-building skills, and proficiency in tools such as Salesforce, Tableau, and SAP.

Essential Duties and Responsibilities:

• Proactively manage and nurture relationships with many of the top accounts in Ireland, ensuring high levels of customer satisfaction and retention.
  Develop and implement innovative sales strategies to achieve revenue targets and expand market share, continuously refining approaches based on market feedback and performance metrics.
  Conduct comprehensive market research and analysis to identify new business opportunities, staying informed about industry trends, competitor activities, and emerging market demands to inform strategic decisions.
  Engage deeply with clients to understand their unique needs and provide tailored solutions that align with their business objectives, acting as a trusted advisor by offering insights and recommendations.
  Work closely with the Regional Director and the European team to ensure alignment of sales efforts with regional goals and strategies, fostering a collaborative environment to drive collective success.
  Prepare detailed and insightful sales reports and forecasts, providing actionable insights and recommendations to the Regional Director, utilizing data to inform strategic decisions and optimize sales performance.
  Skillfully negotiate contracts and agreements with clients, ensuring favorable terms and conditions for the company while maintaining a balance between client satisfaction and company profitability.
  Ensure that all sales activities comply with relevant legislation and company policies, staying updated on regulatory changes and implementing necessary adjustments to maintain compliance.
  Build and maintain strong relationships with suppliers, partners, and other stakeholders to support business growth, leveraging these relationships to enhance the company's market position.
  Monitor and evaluate the performance of accounts, implementing corrective actions as needed to achieve targets, using performance data to drive improvements and optimize account management strategies.
  Gather and analyze customer feedback to continuously improve products, services, and overall customer experience, implementing changes based on feedback to enhance client satisfaction and loyalty.

Qualifications: 

• Education Requirements:
  • Degree/MSC/MBA
  • Degree/MSC in Polymer science, engineering or similar
• Experience Requirements:
  • 10 years+ in a similar industry (polymer /chemicals industry)
  • Key account management, business development, large account management, budgeting and forecasting for the regional director

Work Environment:

• Physical & Social Setting:
  • Remote: Employees work from home or other locations using digital communication tools. There will be a workstation available at head office in Greenogue, Rathcoole.
• Work Conditions:
  • Travel Requirements: Frequent travel around Ireland to support top accounts and developing new business at new accounts about 60% of time.

Skills and Competencies:

• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Relationship Management – internal and external.
• Strong collaboration and influence skills.
• Innovation – Demonstrates creative thinking, fosters an environment that encourages out-of-box thinking and openness to new ideas.
• Business Acumen – understands business fundamentals.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Strong Communication Skills – written, verbal, active listening, influence, etc.
• Proficient in English – written & spoken.

Disclaimers:

• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
• NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at careers@formerra.com.