Customer Service Representative

Who We Are 

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability. To learn more, visit www.formerra.com. 

 Formerra leads in the market with the following key capabilities: 

• Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility
• Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands 
• Integrated, long-standing relationships with leading, global suppliers 
• Unparalleled and highly specialized technical, processing, and design support 
• Regulatory-compliant material support and expertise 

Job Summary: The Customer Service Representative is the primary point of contact for an assigned group of customer accounts.  The purpose of the Customer Service Representative function is to serve as the face to the customer in providing value added services that grow our business.  

Duties/Responsibilities:

• Handle customer requests.
• Respond to and manage customer orders, from order entry to delivery and invoicing.
• Communicate effectively over the phone and electronically to internal and external customers.
• Process incoming orders, confirming pricing and availability of products.
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules and other items as needed.
• Use system reports and inquiries to drive activities that ensure superior customer service.
• Maintain customer service-related information for accounts, customer notes, email, phone and other special instructions.
•  Proactively communicate with sales and product representatives on customer order changes.

Required Skills/Abilities: 

• 5 years of related experience
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills to handle numerous details, deadlines, and requests.
• Able to work in a fast paced, dynamic environment, with the ability to handle multiple tasks.
• The ability to network and build relationships with individuals of various experience and corporate positions.
• Able to communicate to multiple audiences.
• Ability to prioritize tasks to meet customer and company requirements. 
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, SAP, or related software.

Education and Experience:

• 5 years of related experience in customer service.

Physical Requirements & Work Setting: 

• Prolonged periods of sitting at a desk and working on a computer.
• Hybrid position (3 days in the office, 2 days remote)
• Office work setting

#LI-Hybrid

Disclaimers:

• Legal authorization to work in the specified country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
• NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at careers@formerra.com.